Maureen Iweh
Garland,TX
Summary
Licensed Vocational Nurse with proven expertise in managing total nursing care and administering prescribed medications and treatments according to approved nursing techniques. Assists in the delivery of patient care through the nursing process of assessment, planning, implementation, and evaluation. Demonstrated competency in directing and guiding patient teaching and activities to promote individual treatment programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
10.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintain a positive attitude and calmly respond to customers’ complaints.
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise.
- Prepare product and customer reports by gathering data collected during customer interactions.
Certified Nursing Assistant
Tremont Nursing And Rehab Center
03.2018 - 12.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilizing customer service skills to ensure that patients/clients have wonderful experiences with our facility throughout their stay.
- Following the resident care standards and practices to ensure proper procedures are followed.
- Assisting with their meals, transferring them using appropriate assistive devices, bathing, toileting, dressing, and grooming.
Certified Hemodialysis Technician
U.S Rental Care
01.2019 - 05.2020
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Obtain blood samples for laboratory analysis as required to complete physician orders.
- Always perform duties under the supervision of a Charge Nurse and within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.
- Use appropriate safety measures including personal protective equipment as necessary.
- Clean disinfectant, and rinse dialysis machines in accordance with policy and procedures
Mental Healthcare Technician
Ann Stock Center
02.2009 - 09.2016
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment, and surfaces.
- Monitored patient vital signs, lab results, and other indicators of health.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Assisted patients who needed help reaching the meeting rooms to meet with their families.
- Worked with medical staff to monitor the behavior of certain patients.
- Assisted in developing activities and meal routines that the patients enjoyed and could rely on.
- Assisted in performing in-room procedures on certain patients.
Education
Diploma in Nursing - Nursing
Sigma Institute of Health Carrier
Fort Lauderdale, FLBachelor of Computer Science - Computer Science
Imo State University
Associate of Applied Science - Accounting
Dallas College
Dallas, TX11.2024
Certification
- Hawaii Board of Nursing - LVN
- Accounting Clerk I Certificate
- Certified Hemodialysis Technician
- IC3 Certification
- IT Audit Training Certificate
Timeline
Customer Service Representative
Amazon
10.2020 - 11.2022
Certified Hemodialysis Technician
U.S Rental Care
01.2019 - 05.2020
Certified Nursing Assistant
Tremont Nursing And Rehab Center
03.2018 - 12.2020
Mental Healthcare Technician
Ann Stock Center
02.2009 - 09.2016
Diploma in Nursing - Nursing
Sigma Institute of Health Carrier
Bachelor of Computer Science - Computer Science
Imo State University
Associate of Applied Science - Accounting
Dallas College
- Hawaii Board of Nursing - LVN
- Accounting Clerk I Certificate
- Certified Hemodialysis Technician
- IC3 Certification
- IT Audit Training Certificate