Maureen Lee
Gainesville,FL
Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and has more than 30 years in the retail industry. Areas of expertise include, inventory, cash management, merchandising and excellent customer service. Self-directed and self-motivated team player who works well with others and independently.
Overview
31
31
years of professional experience
Work History
Sales Associate
Total Wine & More
10.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Online ordering: filling, prepping items for pick up,
Team Leader
Target
12.1992 - 03.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible Schedule
- Merchandising knowledge
Timeline
Sales Associate
Total Wine & More
10.2016 - Current
Team Leader
Target
12.1992 - 03.2016