Maureen O'Brien
Vero Beach,FL
Summary
Dynamic leader focused on enhancing operational procedures to boost efficiency and productivity. Skilled in training and managing diverse teams, ensuring exceptional customer satisfaction. Strong communicator dedicated to fostering a supportive corporate culture while addressing challenges with effective solutions.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Design & Operations Coordinator
Confidential
Vero Beach, Florida
08.2025 - Current
- Developed and maintained operational procedures to enhance efficiency.
- Conducted training sessions for new employees on operational procedures.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with architects and clients to finalize custom home designs.
- Managed construction projects in the office from design to completion, ensuring quality standards.
- Collaborated with clients throughout the entire design and build process from start-to-finish ensuring satisfaction with end results.
- Reviewed building permits and other legal documents prior to beginning a project.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Construction & Office Manager
Fidelity Construction
Port St. Lucie, FL
06.2025 - 07.2025
- Coordinated communication between contractors, vendors, and project managers daily.
- Managed all incoming and outgoing documents related to construction projects.
- Oversaw document management for permits, contracts, and compliance requirements.
- Reviewed invoices for accuracy and processed payments for construction services.
- Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
- Assisted in budget preparation by tracking expenses and forecasting future costs.
- Developed and implemented improved administrative processes for the department.
Operations Manager / Bookkeeper
M&R Construction Solutions
Ringwood, NJ
04.2019 - 12.2024
- Supported CEO in strategic planning and implementation of back-office tasks, including financial forecasting, accounting, communication, customer service, marketing, and performance management. Maintained accurate records of vendors' and subcontractors' insurance and W9s, along with special client requirements. Monitored Avetta approval requirements.
- Significantly improved cash flow while creating system for ongoing payment structure by establishing payment milestones associated with project completion.
- Expedited accounts receivable by securing signatures on contracts and lien releases for partial payments as a certified notary public.
Superintendent
Elite Construction Homes
Monroe, NC
04.2024 - 10.2024
- Coordinated subcontractor activities to achieve on-time project completion.
- Resolved on-site issues swiftly to minimize disruptions in workflow.
- Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
- Managed multiple projects simultaneously using effective resource planning techniques.
- Provided technical guidance and assistance in resolving day-to-day construction problems.
- Communicated project status updates, budgeting concerns, and timeline adjustments to clients, enhancing transparency and trust.
- Attended and participated in progress and project meetings.
- Evaluated and recommended new procedures to enhance program efficiency and effectiveness.
Project Director
Professional Punch
Remote
09.2014 - 11.2019
- Directed projects for luxury realtor client, contributing to team's achievement as #1 for Coldwell Banker Global Luxury in Arizona from 2015 to 2018.
- Played key role in securing company's recognition as one of the best SEO agencies in Alexandria, VA in 2020 through effective project management and strategy implementation.
- Managed client budgets, deadlines, and expectations as key contact between clients and internal team, training and collaborating with international SMEs across various sectors.
Installation Manager
Supreme Security Systems
Union, NJ
03.2008 - 03.2014
- Managed daily operations for installation department of $10M company, supervising, advising, and mentoring 3 project managers, 8 installer technicians, and one installer. Analyzed department statistics and adjusted procedures. Partnered with finance to analyze and maintain financial and operating budgets. Interviewed and hired staff, providing needed initial and ongoing training.
- Developed and managed labor cost tracking system to improve operational efficiency.
- Conducted employee conduct reviews to ensure compliance with company standards and foster a positive work environment.
- Implemented standardized inventory system for trucks to optimize shop operations.
Technical Director
Express Interactive Solutions
Remote
01.2007 - 01.2008
- Developed and implemented senior executive-level board voting platform for Credit Suisse in Macau, China, facilitating decision-making for over $1B in assets under management.
- Led technical strategy development for innovative digital solutions.
- Oversaw system architecture design and implementation for client projects.
- Managed cross-functional teams to deliver complex projects on time.
- Managed programs and projects through all phases, ensuring timely and budget-compliant delivery while directing high-level executive meetings.
Operations Manager
AR Martin Homes, LLC
Stuart, FL
01.2004 - 01.2006
- Recognized as Citrix employee of the quarter among 30 offices for training all employees on software upgrade. Managed daily operations for high-end residential builder in Florida with annual revenues exceeding $20 million, ensuring seamless workflow and project delivery. Prepared for and conducted Architectural review meetings with customers.
- Conducted training sessions on software use for associates and construction personnel, enhancing proficiency in new scheduling and purchasing software within Citrix program.
- Oversaw construction schedules and resolved related problems.
- Reviewed and approved all bills, completing monthly requisitions to lenders to maintain financial accuracy and cash flow.
Development Manager
Wilder Balter Partners, LLC
Elmsford, NY
01.1999 - 01.2004
- Oversaw project managers, field engineers, and sales personnel, conducting weekly jobsite meetings to ensure alignment and progress on development goals.
- Managed day-to-day operations for high-end residential developers in New York and Connecticut with annual revenues over $40 million; designed and planned communities with architects and engineers, collaborating with sales and marketing firms to create brochures and advertisements.
- Established standard features and specifications for residential homes and developments.
- Attended local planning board meetings to secure necessary approvals from municipalities.
Education
Bachelor of Arts (BA) - Business
Mercy College, Westchester Community College
Yorktown Heights, Valhalla, NYSkills
- Construction Management Software
- Project Management
- Construction Operations
- Safety & Quality Standards
- Value engineering
- Strategic Planning
- Conceptual Planning
- Risk Management
- Continuous improvement
- Change Management
- Client management
- Vendor Management
- Department coordination
- Performance Management
- Inventory Control
- Staff Support
- Communication Skills
Certification
- Certified Notary Public, State of New Jersey and Florida
Timeline
Design & Operations Coordinator
Confidential
08.2025 - Current
Construction & Office Manager
Fidelity Construction
06.2025 - 07.2025
Superintendent
Elite Construction Homes
04.2024 - 10.2024
Operations Manager / Bookkeeper
M&R Construction Solutions
04.2019 - 12.2024
Project Director
Professional Punch
09.2014 - 11.2019
Installation Manager
Supreme Security Systems
03.2008 - 03.2014
Technical Director
Express Interactive Solutions
01.2007 - 01.2008
Operations Manager
AR Martin Homes, LLC
01.2004 - 01.2006
Development Manager
Wilder Balter Partners, LLC
01.1999 - 01.2004
Bachelor of Arts (BA) - Business
Mercy College, Westchester Community College