Maureen Paisley
Henrico,Virginia
Summary
Strategic and innovative leader with robust business and financial acumen, adept at translating vision and initiatives into tangible performance improvements, profitability, sustainable growth, and engagement. Exceptional interpersonal, communication, and organizational skills enable effective collaboration and coordination. Demonstrates agility in navigating fast-paced environments and proficiently manages multiple priorities while driving transformative change. Known for genuine and approachable leadership style, with a servant leader mindset, respected for the ability to elevate organizations to the next level.
Overview
13
13
years of professional experience
Work History
Director of Operations
DaVita Integrated Kidney Care
01.2022 - 03.2024
- Collaboratively partnered with over 50 physicians and their staff across 10 nephrology practices, engaging in value-based care contracts with government, special needs plans, and commercial payors, with alignment of 4,000+ patients
- Served as primary liaison for physicians, staff, and dialysis center leadership for all innovative healthcare delivery models in Virginia and North Carolina. Responsible for program education and implementation, partner relationships, and performance.
- Effectively led interdisciplinary, hybrid team of 5 managers and 50+ employees, ensuring seamless operations and achieving performance targets
- Implemented strategies to improve efficiency, reduce costs, and enhance overall productivity
- Fostered a collaborative work environment and empowered team members to achieve their full potential
- Full accountability for managing $275 million in medical costs and a $5.6 million operating budget
- Projected to achieve gross shared savings of $6 million in the CKCC program for FY23, resulting in $1.8 million in net shared savings for both physician partners and the organization
- Achieved per member per month (PMPM) total costs that were 5.1% favorable to budget through focus on management of high-risk patients and reducing high-cost episodic events by implementing appropriate clinical interventions
- Successfully decreased hospital readmission rate by 3.4% and increased Optimal Start rate by 27% year over year
- Conducted data analysis, prepared comprehensive reports, and chaired monthly physician and executive stakeholder meetings to facilitate strategic decision making and convey current and projected financial and KPI performance
Director of Operations II
Bon Secours Health System
07.2016 - 12.2021
- Offered decisive leadership and strategic direction in overseeing the daily operations and financial performance of a network comprised of over 15 ambulatory clinics, featuring 80+ multi-specialty providers, 10 managers, and 200+ support staff, ensuring seamless coordination and optimal outcomes across diverse operational areas
- Held full Profit and Loss (P&L) responsibility for capital and financial budgets exceeding $18 million, demonstrating adept financial oversight and strategic resource allocation to drive organizational growth and success
- Enhanced divisional financial performance, culminating in a favorable operating margin of 14% at the close of FY19, showcasing adept financial management and strategic decision-making
- Enhanced patient satisfaction scores by 5% through proactive identification of key drivers of consumer satisfaction, implementation of targeted staff education initiatives, and conducting regular audits to ensure knowledge and responsiveness standards were consistently met, fostering a culture of patient-centered care
- Directed the planning and execution of various construction projects, encompassing start-ups, expansions, and relocations
- Notably, oversaw the successful expansion of an Obstetrics/Gynecology and midwifery practice, entailing a $1.8 million investment
- Demonstrated effective project management skills, ensuring the seamless integration of new facilities to meet the growing needs of patients
- Executed innovative recruitment and retention strategies specifically targeted at challenging-to-fill positions, resulting in the successful recruitment of over 15 specialty care providers
- These initiatives underscored proactive efforts in talent acquisition and contract negotiation, ensuring the fulfillment of critical staffing needs within the organization
- Led acquisition efforts and facilitated the smooth integration of an independent pediatric practice located in an underserved area, safeguarding uninterrupted access to healthcare for patients within the community
- Achieved a notable 13% increase in physician productivity during FY18, showcasing effective management strategies, provider collaboration, and operational enhancements to optimize clinical efficiency and patient care delivery
- Collaborated closely with service line leaders and regional medical directors to assess community needs and formulate strategic growth plans, prioritizing alignment with both medical group and hospital objectives
- This involved rigorous evaluation and coordination to secure capital funding and ensure that organizational priorities were met while addressing healthcare demands within the community
- Successfully implemented telehealth capabilities across 4 pediatric service lines
- This initiative significantly enhanced accessibility to care for patients and adeptly addressed evolving healthcare needs within the organization
- Directed provider contracting, overseeing communication, compensation, negotiation, and the development of quality metrics, demonstrating strategic leadership and ensuring alignment with organizational objectives
- Created and implement business plans and communicated progress to all key stakeholders including medical group, hospital, and physician executive leadership
- Analyzed data to identify areas of opportunity and developed and implemented action plans to consistently achieve key performance indicator metrics including visit volume, RVU benchmarks, patient satisfaction, employee and physician engagement, staffing recruitment and retention.
Administrative Director of Operations
Bon Secours Health System
04.2013 - 07.2016
- Directed operational and financial management for a team of over 100 primary care providers, 7 managers, and 150+ staff, ensuring seamless coordination and optimal performance across all levels of the organization
- Managed full Profit and Loss (P&L) responsibility for operating budgets exceeding $14 million, demonstrating adept financial oversight and strategic decision-making skills
- Spearheaded the development and execution of comprehensive operational plans, budgets, and strategic growth initiatives for 18 primary care practices alongside 1 family medicine residency program, driving organizational alignment and fostering sustainable growth
- Successfully orchestrated the acquisition of an independent internal medicine group comprised of six physicians and their staff, demonstrating strategic leadership and negotiation skills to facilitate seamless integration into the organization
- Drove expansion of primary care access and market share by spearheading the launch of eight new locations, notably introducing the organization's inaugural retail clinics
- Additionally, collaborated with Hanover County to establish the organization's maiden employer health clinic, fortifying community partnerships and enhancing healthcare accessibility
- Demonstrated strong financial acumen by achieving significant improvement in divisional performance, evidenced by an FY16 operating margin that exceeded budget expectations by 25%, showcasing effective fiscal management and strategic decision-making capabilities
- Achieved an 11.5% increase in Medicare Annual Wellness Visits, demonstrating strategic initiatives and effective patient engagement strategies to enhance preventive care services and promote overall wellness within the community
- Innovated new template standards to streamline appointment scheduling processes, enhancing access to care and ultimately reducing the no-show rate by 2%, optimizing resource utilization and improving overall patient satisfaction
- Successfully recruited and onboarded over 20 primary care providers, maintaining exceptional retention rates through strategic hiring practices and robust onboarding processes, fostering a cohesive and talented team dedicated to delivering high-quality care
- Methodically tracked and analyzed practice performance against organizational goals and industry benchmarks, leveraging data insights to develop targeted action plans aimed at enhancing operational efficiency and optimizing financial outcomes, driving continuous improvement initiatives across the organization
- Ensured departmental activities and records adhered to the rigorous standards of accrediting, regulatory, and reimbursement agencies such as The Joint Commission (TJC), Clinical Laboratory Improvement Amendments (CLIA), Occupational Safety and Health Administration (OSHA), and other relevant bodies, maintaining compliance and upholding organizational integrity.
Practice Administrator
Bon Secours Health System
11.2011 - 04.2013
Practice Manager
Bon Secours Health System
10.2010 - 11.2011
Education
Master of Business Administration -
Liberty University
Lynchburg, VABachelor of Arts, Sociology -
University of Kentucky
Lexington, KYCertified Professional Coder -
American Academy of Professional Coders
Skills
- Complex Change management
- Strategic Planning & execution
- Multi-site operational Transformation
- KPI performance & productivity
- P&L ownership
- Complex project management
- Cost reduction and containment
- Contracting & compensation
- Practice and program start ups, expansions, & acquisitions
- Relationship building and collaboration
- Provider and partner relations
- Team coaching & development
- Strong presentation skills
- Data analysis, critical thinking & decision making
- Patient centered healthcare
- Customer service
Personal Information
Title: MBA, CPC
Timeline
Director of Operations
DaVita Integrated Kidney Care
01.2022 - 03.2024
Director of Operations II
Bon Secours Health System
07.2016 - 12.2021
Administrative Director of Operations
Bon Secours Health System
04.2013 - 07.2016
Practice Administrator
Bon Secours Health System
11.2011 - 04.2013
Practice Manager
Bon Secours Health System
10.2010 - 11.2011
Master of Business Administration -
Liberty University
Bachelor of Arts, Sociology -
University of Kentucky
Certified Professional Coder -
American Academy of Professional Coders