Maureen Palancar
Miami,USA
Summary
Hardworking and reliable customer service expert who is focused on going above and beyond to support team and serve customers. Trained in the travel industry and offering top-notch customer service abilities. Motivated to continue to learn and grow as a professional.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Air Choice sales Specialist
Norwegian Cruise Line
Miami, FL
11.2022 - Current
- Norwegian Cruise Line Holdings Ltd. •Full-timeNov 2022 - Present • 3 yrs 1 mo Miami, Florida, United States • HybridCurrently selling and upgrading customized flight options for Norwegian Cruise Line (NCL) guests, enhancing their overall travel experience by building relationships, providing travel recommendations, and achieving sales targets through outbound calls and excellent customer service. Responsible for understanding airline options, working with booking systems, resolving flight issues, and ensuring guests have a smooth and economical flight experience.
- Engaged customers to enhance their cruise experience and satisfaction.
Centurion and Platinum Travel Consultant
Premium Platinum Card Membership Services, American Express
Sunrise, FL
04.2020 - 09.2022
- Manage and service accounts for platinum card members.
Centurion and Platinum Travel Consultant
American Express
Sunrise, FL
11.2006 - 04.2020
- Coordinated air travel and accommodations for Centurion and Platinum card members.
- Coordinated and planned hotel, leisure and air travel arrangement
- Helped clients resolve problems before, during, and after travel.
- Educated customers about the local area to help them have enjoyable trips.
- Delivered personalized support to each client to meet their unique needs and travel desires.
Lead Sales Associate
Delta Airlines
Atlanta, GA
05.2011 - 10.2012
- International Sales and reservation air travel around the world.
- Returned to Delta and retired on May 2011
International Sky Miles Senior Sales Representative
Delta Air Lines
Miami, FL
05.1998 - 09.2006
- Provided Service to Elite Sky Miles Members to use their miles to travel the world.
- Provided excellent customer service to Elite Sky Miles members.
- Handled ticketing and exchanges
- Emergency travel and reroute provided to members.
- Maintained good working relationship with co-workers and management.
Education
Associate of Arts -
Miami Dade College
Miami, FL 09.1995 - 06.1998
Skills
- Customer facing sales
- Bilingual English and Spanish
- Travel industry experience
- Customer service
- GDS Sabre
- Complete travel arrangements
- Problem-solving
- Air travel coordination
Timeline
Air Choice sales Specialist
Norwegian Cruise Line
11.2022 - Current
Centurion and Platinum Travel Consultant
Premium Platinum Card Membership Services, American Express
04.2020 - 09.2022
Lead Sales Associate
Delta Airlines
05.2011 - 10.2012
Centurion and Platinum Travel Consultant
American Express
11.2006 - 04.2020
International Sky Miles Senior Sales Representative
Delta Air Lines
05.1998 - 09.2006
Associate of Arts -
Miami Dade College
09.1995 - 06.1998