Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

MAUREEN PATTON

Beverly,MA

Summary

Dynamic sales manager with a distinguished record at Macy’s Inc., specializing in team development and performance enhancement.

Overview

32
32
years of professional experience

Work History

Manager, Sales and Customer Service

Macy’s Inc.
Peabody, MA
09.2023 - Current
  • Company Overview: One of the world’s largest Retailers.
  • Build, lead, and motivate a productive, enthusiastic team.
  • Enthusiastic in delivering exceptional customer experience and maintaining a welcoming sales floor.
  • Exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
  • Review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.
  • Managing selling support activities, including stockroom, signing, equipment, and merchandising.
  • Support other operational areas such as OMNI, Style, and Asset Protection.
  • Conducting talent analysis, establishing career progression plans, and retaining top talent.
  • Effectively addressing complaints and resolving problems with colleagues.
  • Consistently clear and effective communicator, writer, and presenter.
  • Strongly Skillful in Microsoft suite, computers, and handheld devices.

Receiving Associate

Macy’s Inc.
Boca Raton, FL
07.2019 - Current
  • Provided high quality customer service and ensured transparent, timely communications with customers and managers.
  • Maintained cheerful outlook and a genuine enthusiasm while assisting customers and processing merchandise.
  • Assisted with shipment procurement activities.
  • Performed cycle and audit counts.
  • Completed and properly documented customer mail out. Verified proper documentation accompanied all customers’ mailouts.
  • Executed transfer documents, shipping documents and other support documents.
  • Performed other duties or functions as required by Senior management.

Project Manager

GMP Holdings, Ltd.
Nassau, Bahamas
05.2001 - 07.2018
  • Company Overview: An International Shipping Company.
  • Performed all accounting functions (AP, AR, Payroll, Bank Reconciliation) and preparation of financial statements in compliance with maritime law.
  • Spent 25 years in a hospitality economy.
  • Partnered with Government and Non-Government agencies to pre-award, award, and post award contract shipping for National Disaster relief and recovery.
  • Led Employee training, development & Leadership initiatives.
  • Explored business opportunities, submitted tenders, negotiated, and secured contracts, invoicing.
  • Coordinated projects and consulted with other team members while establishing milestones; completed procurement planning; conducted pre-proposal conferences.
  • Secured high value freight handling, loading & sea transportation, and chartering contracts.
  • Participated in implementing the company’s ship vessel security plan (VSP).
  • Monitored and analyzed the current system, managed day to day activities, analyzed, conducted cost/price analysis, investigated claims; executed terminations; and finalized closeouts.

Senior Mutual Fund Analyst

Franklin Templeton Investments
Fort Lauderdale, FL
05.1993 - 06.2000
  • Company Overview: One of the world’s largest Asset Managers.
  • Compiled monthly, quarterly, and year – end US GAAP financial statements.
  • Maintained underlying accounting records.
  • Verified SOP compliance with Finance SOP manual.
  • Prepared journal entries which allocated income/loss from investments.
  • Analyzed daily cash transactions and flows of funds and resolved investment accounting issues.
  • Assisted manager in resolving problems/issues in a timely manner.
  • Extracted internal and external reporting functions.
  • Verified daily NAV (Net Asset Value).
  • Confirmed trades for settlements.
  • Reconciled the day-to-day accounting for a group of mutual funds including calculating the daily NAV (Net Asset Value) per unit.
  • Demonstrated collaborator skills in problem solving and customer service.
  • Reviewed information for and reported on any irregularities in the fund’s activity.
  • Administered/terminated contracts by ensuring compliance with the terms and conditions of contracts, including resolution of problems concerning party obligations.
  • Compiled standard weekly and monthly financial statements, and income and expense accruals.

Education

Master of Business Administration (MBA) -

Nova Southeastern University
Ft. Lauderdale, Florida

Bachelor of Science - Finance

Florida Atlantic University
Boca Raton, Florida

Skills

  • Sales management
  • Customer service
  • Team building
  • Performance coaching
  • Visual merchandising
  • Inventory control

Training

  • Introduction to Project Management, Florida Atlantic University May 2021 – May 2021
  • The Executive Certificate in Project Management, Florida Atlantic University May 2021 – August 2021

Timeline

Manager, Sales and Customer Service

Macy’s Inc.
09.2023 - Current

Receiving Associate

Macy’s Inc.
07.2019 - Current

Project Manager

GMP Holdings, Ltd.
05.2001 - 07.2018

Senior Mutual Fund Analyst

Franklin Templeton Investments
05.1993 - 06.2000

Master of Business Administration (MBA) -

Nova Southeastern University

Bachelor of Science - Finance

Florida Atlantic University

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