Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Quinn

Aurora,IL

Summary

Referral Coordinator at Duly Health and Care with expertise in insurance verification and pre-authorizations. Proven ability to enhance departmental workflow. Committed to maintaining HIPAA compliance while ensuring accuracy in referral documentation and keeping good communications with therapists and staff on site through teams and epic chat. I'm a great team player always offering to help wherever or when ever needed. Always willing to learn more.

Overview

29
29
years of professional experience

Work History

Referral Coordinator

Duly Health and Care
04.2015 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.

QA Electronic Records

Dupage Medical Group
05.2009 - 04.2015

Medical Records and Health Information Technician

Glen Ellyn Clinic / DuPage Medical Group
10.1996 - 04.2009
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
  • Enhanced patient care by accurately organizing and maintaining medical records and health information.
  • Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.

Education

East Leyden High School
Franklin Park, IL

Skills

  • Pre-authorizations
  • Insurance verification on line portals and phone calls
  • Insurance precertification processes
  • Epic systems
  • Data entry proficiency
  • HIPAA regulations
  • Accurate documentations
  • DAR's out three days
  • Great communication with therapist and staff on site
  • Calling for outside orders

Timeline

Referral Coordinator

Duly Health and Care
04.2015 - Current

QA Electronic Records

Dupage Medical Group
05.2009 - 04.2015

Medical Records and Health Information Technician

Glen Ellyn Clinic / DuPage Medical Group
10.1996 - 04.2009

East Leyden High School

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Maureen Quinn