Maureen Smart
Harrison,OH
Summary
Dedicated office coordinator recognized for strong organizational and multitasking skills. Experienced in staff training and managing vendor relationships, committed to driving efficiency and supporting team success.
Overview
40
40
years of professional experience
Work History
Lead Office Coordinator
TriHealth
Cincinnati, OH
11.2005 - 09.2025
- Coordinated office operations to enhance workflow efficiency and staff productivity.
- Managed scheduling and communications for executives, prioritizing tasks effectively.
- Implemented process improvements to streamline administrative functions across departments.
- Trained and mentored new team members on office protocols and software applications.
- Oversaw vendor relationships, ensuring timely delivery of supplies and services.
- Facilitated meetings and prepared agendas, enhancing team collaboration and communication.
- Monitored inventory levels, optimizing resource allocation and minimizing waste.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Reconciled account files and produced monthly reports.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
Physical Therapy Receptionist
Wellington Orthopedics and Sports Medicine
Cincinnati, OH
11.2005 - 09.2013
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with check-in processes, ensuring a welcoming environment.
- Coordinated insurance verification and pre-authorization for therapy services.
- Maintained accurate patient records in electronic health record systems for compliance.
- Communicated effectively with healthcare providers regarding patient needs and appointments.
- Trained new staff on front desk procedures and customer service standards.
Assistant Office Manager
Oxford Physical Therapy
Cincinnati, OH
12.2002 - 11.2005
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for patient appointments, optimizing therapist availability and client satisfaction.
- Supervised administrative staff, providing training and support to enhance productivity and service quality.
- Implemented electronic health record systems, improving data accuracy and accessibility for patient management.
- Collaborated with healthcare providers to ensure compliance with regulations and best practices in patient care.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Senior Clerical Coordinator- Physical Therapy
Spectrum Rehabilitation of The Christ Hospital
Cincinnati, OH
08.1990 - 12.2002
- Coordinated scheduling and communication between rehabilitation staff and patients.
- Managed patient intake processes, ensuring compliance with organizational protocols.
- Streamlined documentation procedures, improving data accuracy and accessibility.
- Trained new administrative staff on systems and operational workflows.
- Provided comprehensive support to senior management in daily operations, including scheduling meetings and preparing reports.
- Supported departmental goals by preparing regular progress reports highlighting achievements, challenges, and opportunities for growth.
Assistant Office Manager
Hills Department Store
Cincinnati, OH
03.1986 - 08.1990
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Supervised administrative staff, providing training and support to enhance productivity and service quality.
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Oak Hills High School
Cincinnati06-1978
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Scheduling
- Records management
- Staff management
- Inventory coordination
- Document management
- Mail handling
- Supply replenishment
- Training and coaching
Timeline
Lead Office Coordinator
TriHealth
11.2005 - 09.2025
Physical Therapy Receptionist
Wellington Orthopedics and Sports Medicine
11.2005 - 09.2013
Assistant Office Manager
Oxford Physical Therapy
12.2002 - 11.2005
Senior Clerical Coordinator- Physical Therapy
Spectrum Rehabilitation of The Christ Hospital
08.1990 - 12.2002
Assistant Office Manager
Hills Department Store
03.1986 - 08.1990
High School Diploma -
Oak Hills High School