Maureen Trayford
Port Jefferson Station,NY
Summary
Dedicated customer service expert with proven success at Amazon and Whole Foods Market, skilled in delivering exceptional service and training teams. Adept at connecting with diverse customers and maintaining a safe, organized environment. Committed to hospitality and eager to contribute to the airline industry to make every customer feel valued and comfortable.
Overview
5
5
years of professional experience
Work History
E-Commerce Personal Shopper
Whole Food Market
Lake Grove, New York
08.2022 - Current
- Fulfilled online grocery orders accurately and efficiently, ensuring high-quality service for customers.
- Efficiently addressed and resolved customer issues to ensure satisfaction.
- Collaborated effectively with team members to maintain a safe, organized workspace.
- Adapted quickly to fast-paced environments, managing multiple tasks under strict deadlines.
- Trained and mentored new hires, fostering a knowledgeable and efficient team.
- Participated in hiring processes, providing valuable input on candidate selection.
- Engaged in community service, demonstrating commitment to social responsibility.
Cashier
Whole Food Market
Lake Grove, New York
03.2022 - 08.2022
- Processed customer transactions using point-of-sale systems efficiently.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers in locating products throughout the store.
- Followed company policies for food safety and hygiene standards.
- Trained new team members.
- Maintained cleanliness and organization at checkout areas.
E-Commerce Personal Shopper
Amazon
Lake Grove, New York
09.2021 - 03.2022
- Managed online orders and ensured timely fulfillment of customer requests.
- Collaborated with team members to streamline the order processing workflow.
- Coordinated curbside and in-store delivery of e-commerce orders, ensuring accuracy, timeliness, and excellent customer service.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
Bachelor of Arts - Management
Dowling College
Oakdale, NY05-1990
Skills
- Customer service
- Team collaboration
- Time management
- Customer needs assessment
- Public safety and security
- Problem-solving
- Communication
- Conflict resolution
- Loyalty
- Attention to detail
Accomplishments
- Recognized for being an Elite Shopper Platinum (105 units per hour)
- Recognized for being an Elite Shopper Gold (95 units per hour)
- Recognized for being an Elite Shopper Silver (85 units per hour)
Timeline
E-Commerce Personal Shopper
Whole Food Market
08.2022 - Current
Cashier
Whole Food Market
03.2022 - 08.2022
E-Commerce Personal Shopper
Amazon
09.2021 - 03.2022
Bachelor of Arts - Management
Dowling College