Maureen Vizzard
Drexel Hill,PA
Summary
Knowledgeable Income Maintenance Caseworker with over a decade of experience in the field looking to transition to a project-focused career, preferably in the non-profit sector. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth Of Pennsylvania
11.2011 - Current
- Managed a large caseload of 100 + diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals. Utilized expertise in SNAP, Medicaid, Energy assistance, and Career Development.
- Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
- Communicated with people from various cultures and backgrounds on application process.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Market Research Interviewer
Diagnostics Plus
01.2008 - 01.2010
- Enhanced respondent engagement by utilizing advanced interviewing techniques and maintaining a professional demeanor.
- Maintained detailed records of interview responses, facilitating easy analysis and reporting of findings.
Food Service Worker
The Quadrangle Sunrise Senior Living
03.2003 - 06.2005
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Bachelor of Arts - Sociology
Pennsylvania State University
University Park, PA01.2010
Skills
- Customer service experience
- Schedule Management
- Policy Interpretation
- Verbal and written communication
- Problem-Solving
- Task Prioritization
Hobbies
Volunteer as adult basic education tutor, sewing, hiking, reading, cooking.
Timeline
Income Maintenance Caseworker
Commonwealth Of Pennsylvania
11.2011 - Current
Market Research Interviewer
Diagnostics Plus
01.2008 - 01.2010
Food Service Worker
The Quadrangle Sunrise Senior Living
03.2003 - 06.2005
Bachelor of Arts - Sociology
Pennsylvania State University