Maureen Wallace

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Handled client correspondence and tracked records to foster office efficiency.
• Coached new employees on administrative procedures, company policies and performance standards.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Scheduled and coordinated ADA & elderly transportation for 20 paratransit vehicles for customers appointments.

Trained office staff with ADA and FTA compliance standards.

Processed applications for service and maintained client records.

Managed necessary last minute changes to routes when drivers were absent.

Created reports and spreadsheets for tracking and maintaining performance standards.

Reconciled driver accounts and fares daily.

Managed day to day office operations

Enjoyed a 10 year career working for this very popular New Hampshire Lakes Region establishment as a bartender/server.
Managed transactions and reconciled daily accounts.
Effective at interacting with a variety of customers to ensure an exceptional dining experience.
Created a strong bar following by conveying warmth and hospitality to clientele and coworkers.
Skilled at managing difficult customer situations. Willing to do what is needed for the best interest of business. (I.e. shutting off a customer)
Completed Alcohol service training awareness courses.