Mauressa Clark
Small Business Specialist
Wilmington,DE
Summary
Motivated Small Business Specialist with exceptional Coaching ,Sales and service skills. Solid record of achieving targets by applying knowledge, abilities and superior work ethic toward tackling any challenge. Efficient and detail oriented, gained a reputation for proctoring, Coaching and being a support system for my team and others. Highly adaptable and personable individual with a business process management & Educational perspective and im ready to bring 5+ years of experience and take on a challenging new role. Proven success in developing and managing solutions for small business banking customers. Knowledgeable about lending, deposit and investment products. Originates, services and closes accounts as well as providing expert advice.
Overview
7
7
years of professional experience
Work History
Small Business Specialist
Bank Of America
02.2019 - Current
- Provided technical support for troubleshooting analytics and reporting issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Proctor/Coach
Bank Of America
11.2019 - Current
- Developed and implemented trainings to improve team cohesiveness and performance.
- Led team meetings to discuss and provide guidance to agents on how to improve performance.
- Analyzed needs, established learning objectives and delivered training programs and other education and development services.
- Created database and reports to track class attendance and program certification.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
Sales Lead
Cube Smart
04.2018 - 01.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended weekly meetings to discuss and optimize strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Policy Data Entry Specialist
Hartford Steam Boiler
03.2017 - 04.2018
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Evaluated source documents to locate needed information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Skills
- Workflow Analysis
- Multitasking Abilities
- Flexible and Adaptable
- Teamwork and Collaboration
- Training and Development
- Self-Motivated
- Problem-Solving
- Decision-Making
- Attention to Detail
- Active Listening
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Don't count the days, make the days count"
Timeline
Proctor/Coach
Bank Of America
11.2019 - Current
Small Business Specialist
Bank Of America
02.2019 - Current
Sales Lead
Cube Smart
04.2018 - 01.2019
Policy Data Entry Specialist
Hartford Steam Boiler
03.2017 - 04.2018
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