Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maurica Smith

Addison,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Service Representative

Cigna
Dallas , Texas
05.2019 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Receptionist Assistant

Lakewest Assisted Living
Dallas, Texas
10.2016 - 05.2019
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Confirmed appointments, communicated with clients and updated client records.

Patient Safety Sitter

SSM Health St. Mary's Hospital
St.Louis, MO
09.2013 - 10.2016
  • Helped patients complete activities of daily living.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered patient assistance calls, assessed needs and offered qualified support.

Education

Diploma -

Hazelwood Central High School
Florissant, MO
05.2010

Skills

  • Efficient and Detail-Oriented
  • Appointment Scheduling and Confirmation
  • Customer Account Management
  • Customer Retention Strategies
  • Phone Inquiries
  • Call Volume and Quality Metrics
  • Call Documentation

Certification

  • First Aid/CPR Certified
  • BLS Training

Timeline

Member Service Representative

Cigna
05.2019 - 05.2022

Receptionist Assistant

Lakewest Assisted Living
10.2016 - 05.2019

Patient Safety Sitter

SSM Health St. Mary's Hospital
09.2013 - 10.2016

Diploma -

Hazelwood Central High School

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Maurica Smith