Maurice Black
Houston,TX
Summary
Highly accomplished, customer-centric professional with years of extensive experience strategizing sales methods, amplifying business sales, achieving sales goals, and developing solution-selling techniques to drive organizational growth while ensuring client satisfaction. Proven track record of success in exceeding sales targets and key performance metrics by identifying customer needs and recommending value-added solutions. Proficient in new business development, sales and marketing administration, account management, the entire sales cycle from prospecting to closing, and customer relationship building.
Overview
12
12
years of professional experience
Work History
SALES ASSOCIATE
Dillards
12.2023 - Current
- Implement efficient marketing approaches such as active listening and customized product recommendations, resulting in a satisfied and distinct shopping experience for each client and promoting customer satisfaction and loyalty.
- Efficiently respond to customer's various inquiries regarding product pricing, stock and inventory, and delivery information to ensure informed purchasing decisions.
- Collaborate with other sales associates to devise strategic sales solutions to achieve and exceed sales goals, strengthen team performance, and maximize revenue opportunities.
- Maintain up-to-date knowledge and information about the latest products or upcoming releases to assist customers with various product-related concerns by providing accurate details, driving increased sales, and a high customer satisfaction rate.
Front Desk Agent
Zara
10.2021 - 10.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
White House Black Market
10.2019 - 10.2023
- Cultivated customer relationships through effective product knowledge and attentive service.
- Trained new staff on customer engagement techniques and store policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SALES CONSULTANT
Nordstorm
08.2014 - 10.2019
- Interacted with store management to develop special merchandising displays to improve the visual attractiveness of various products and attract customer attention.
- Assisted in inventory management and restocking processes by ensuring that popular and high-demand items were readily available to fulfill customers' demands during peak seasons, boosting customer satisfaction and optimizing sales potential.
- Handled customer complaints professionally, escalating to management when necessary to ensure timely resolution and maintain customer trust, satisfaction, and brand reputation.
Education
High School Diploma -
Klein High School
Klein, TX01.2009
Skills
- Sales Process
- Sales Operations
- Direct Sales
- Consultative Selling
- Marketing
- Customer Retention
- Merchandising
- Product Knowledge
- Problem-solving Skills
- Communication Skills
- Problem-solving skills
- Goal oriented
- Exceptional customer service
Timeline
SALES ASSOCIATE
Dillards
12.2023 - Current
Front Desk Agent
Zara
10.2021 - 10.2023
Sales Associate
White House Black Market
10.2019 - 10.2023
SALES CONSULTANT
Nordstorm
08.2014 - 10.2019
High School Diploma -
Klein High School