Maurice Byrd
New Haven,CT
Summary
Versatile and achievement-oriented professional with a background at Amity Regional High School, where I streamlined help desk processes, enhancing response efficiency. Expert in technical support and customer service, I excel in creating empathetic user interactions and maintaining high sanitation standards. Proven ability to manage priorities and foster positive outcomes, embodying both technical proficiency and active listening skills.
Overview
2
2
years of professional experience
Work History
IT Help Desk Associate
Amity Regional High School
08.2023 - Current
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
Youth At Work Cafeteria Worker-Ross Woodworth
City of New Haven CT
06.2024 - 08.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Education
High School Diploma -
Amity Regional High School
Woodbridge CT06-2026
Skills
- Customer education
- Dishwashing
- Technical support
- Sanitation practices
- Cleaning and sanitation
- Kitchen support
- Customer service
- Compliance
- Active listening
- Cleaning and sanitizing
Extracurricular activities
Black Student Union
Wrestling Team 2023-2024
Track and Field 2023-2024
Timeline
Youth At Work Cafeteria Worker-Ross Woodworth
City of New Haven CT
06.2024 - 08.2024
IT Help Desk Associate
Amity Regional High School
08.2023 - Current
High School Diploma -
Amity Regional High School
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