Maurice Charlton
Columbus
Summary
Dynamic professional with a proven track record at Germain Honda, excelling in exceptional customer service and team leadership. Adept at problem-solving and fostering a collaborative environment, I enhance guest experiences while maintaining operational efficiency. Skilled in technology solutions, I prioritize inclusivity and adaptability in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Valet Shift Lead
Germain Honda
Dublin
10.2024 - Current
- Delivered exceptional service by welcoming guests with professionalism and warmth, ensuring they felt valued and appreciated.
- Managed team operations during peak hours, assigning tasks, overseeing quality standards, and resolving customer concerns promptly.
- Maintained accurate records of vehicle locations and guest interactions, ensuring seamless coordination and minimizing wait times.
- Trained and mentored new team members on customer service best practices, safety procedures, and company protocols.
- Promoted a collaborative team environment that prioritized respect, inclusivity, and a positive guest experience.
Cook
Genji Go
Gahanna
04.2023 - 10.2024
- Supported daily operations by preparing food items, maintaining quality standards, and ensuring a clean, safe work environment.
- Cross-trained in multiple roles to assist teammates and ensure seamless service during busy periods.
- Demonstrated flexibility and teamwork to meet the needs of the business and customers.
Sales Representative
L.L. Bean
Columbus
09.2023 - 02.2024
- Provided personalized assistance to customers, ensuring a welcoming and engaging shopping environment.
- Promoted store programs and memberships, enhancing customer satisfaction and loyalty.
- Utilized product knowledge to recommend solutions tailored to customer preferences and needs.
Education
Bachelor of Science - Supply Chain Management
Western Governors University
Salt Lake City, UT12-2026
Associate Degree - Management Information Systems
Columbus State Community College
Columbus, OH05.2025
Skills
- Exceptional customer service and relationship building
- Leadership and team development
- Problem-solving and conflict resolution
- Adaptability and flexibility in fast-paced environments
- Strong communication and interpersonal skills
- Transaction accuracy and process efficiency
- Sales and product knowledge
- Technology solutions (mobile apps, online tools, self-service kiosks)
- Organization and time management
- Diversity and inclusion awareness
Community Service
- Monthly volunteer distributing fresh produce to underserved communities in Columbus.
- Assistant Coach for Harambee Christian School basketball team, mentoring youth and fostering teamwork.
- Bible Study Group Leader, guiding teens through lessons and supporting their personal growth.
Languages
- Native English
- Conversational ASL
Timeline
Valet Shift Lead
Germain Honda
10.2024 - Current
Sales Representative
L.L. Bean
09.2023 - 02.2024
Cook
Genji Go
04.2023 - 10.2024
Bachelor of Science - Supply Chain Management
Western Governors University
Associate Degree - Management Information Systems
Columbus State Community College
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