Maurice Donlow
Crothall Services Group
Dayton,OH
1
Certification
19
years of professional experience
Proactive Operations Manager specializing in problem-solving and customer service excellence. Successfully led initiatives that improved team performance and operational compliance, ensuring a positive impact on client relations and overall business outcomes.
Work History
Operations Manager
19 Years 5 Months- Streamlined daily operations to enhance efficiency and productivity across service teams.
- Developed training programs for staff, improving onboarding processes and team performance.
- Implemented inventory management systems, reducing waste and optimizing resource allocation.
- Collaborated with cross-functional teams to ensure compliance with safety standards and regulations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Decision-making
Operations monitoring
Staff training
Staff management
Project management
Operations oversight
Policies and procedures implementation
Performance monitoring
Management
Employee relations and conflict resolution
Client relations
Accomplishments
I developed a cart system in the hospital that I
work at
I developed a clean team it goes in areas and detail those
I develop a good communication program with my team
Certification
Floor tech
Timeline
Operations Manager
Crothall Services Group
05.2007 - CurrentRead More
Colonial White
High School Diploma
Read More