Maurice ERIE
winter haven,FL
Summary
Results-driven professional with strong problem-solving skills and experience working with customers, data, and business processes. I combine hands-on service experience with growing analytical skills to help organize information, improve daily operations, and support better decision-making. I'm quick to learn new tools, comfortable working with data, and focused on delivering clear, reliable results. Dedicated professional with a strong background in customer service and sales. Experienced in analyzing customer needs and providing effective solutions, maintaining a high retention rate while leveraging automation tools to improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Automation Developer (Part-Time)
Repetitive Automations
Orlando, USA
06.2025 - Current
- Build simple to complex automations that organize information and reduce repetitive tasks
- Create dashboards for leads, bookings, revenue, and customer activity using Google Sheets
- Use basic logic and simple scripts to sort, clean, and analyze data
- Improve how small businesses track, manage, and update information
- Document steps and explain results clearly to non-technical users
- Troubleshoot issues and adjust systems to keep information accurate
Sales / Customer Preservation
Progressive Insurance Sales
Winter Haven, USA
06.2022 - Current
- Day-to-day customer-facing and agent-facing support
- Problem solving and meeting customer needs
- Oversaw sales and service processes for insurance policies, ensuring customer satisfaction.
- Addressed customer concerns and improved service quality to enhance retention.
- Provided retention-focused recommendations by analyzing customer situations.
- Use internal tools to compare policy options
Sales Representative / Marketing
Nationwide Resorts Marketing
DeBary, USA
09.2020 - 11.2021
- Managed inbound and outbound calls, including cold calling to generate leads
- Guided clients on timeshare and vacation ownership options to meet their needs
- Coordinated with team members daily to meet project deadlines and objectives
- Assisted as an IT specialist
Marketing
Florida Home Improvement Associates
Orlando, USA
09.2019 - 03.2020
- Executed field marketing campaigns to engage target audiences.
- Telemarketing and online social media marketing
Education
Integrative General Studies -
University of Central Florida
Orlando, FL05-2022
Exercise Science -
Palm Beach State College
Lake Worth, FL08-2019
Skills
- Cold calling and telemarketing
- Medical terminology and anatomy knowledge
- Microsoft Excel and Google Sheets
- Presentation skills with Microsoft PowerPoint
- Marketing and direct sales strategies
- Communication skills and customer service
- Time management and teamwork
- Leadership and collaboration
- Data organization and entry
- Basic data analysis and reporting
- Automation Tools: n8n, workflow automation, API integrations
Data Systems: Google Sheets, data dashboards, reporting
AI Tools: OpenAI / AI assistants / automation agents
Integration Methods: Webhooks, API requests, data pipelines
Analysis: Data organization, reporting, automation logic
Automation projects
AI Customer Service & FAQ Agent
• Built an automated support system that processes customer inquiries and generates AI responses.
• Logs conversations and tracks interactions to reduce manual support workload.
Tools: n8n, OpenAI API, Claude API, Gmail
Voice-Controlled AI Assistant (Jarvis)
• Developed a voice assistant capable of sending emails, retrieving Google Sheets data, and triggering automated systems through natural voice commands.
• Connects speech input with AI reasoning to execute operational tasks hands-free.
Tools: n8n, OpenAI API, Google Sheets API, ElevenLabs
Automated Sales Pipeline System (Virtual Sales Team)
• Designed a system that captures leads, generates personalized outreach, schedules appointments, and processes payments automatically.
• Logs sales activity and performance metrics into reporting dashboards.
Tools: n8n, OpenAI API, Apify, Google Sheets, Setmore API, Stripe API
Customer Reacquisition & Marketing Automation System
• Built automated campaigns that re-engage inactive customers using targeted email and SMS messages.
• Tracks promotions, reminders, and engagement data for reporting.
Tools: n8n, Twilio API, Gmail
Job Completion & Payment Automation System
• Automatically triggers DocuSign contracts and Stripe payment requests when jobs are completed.
• Tracks transactions and signatures while sending automated follow-ups.
Tools: n8n, Stripe API, DocuSign API, Google Sheets
AI Sales Agent & Call Automation System
• Built AI voice agents capable of handling inbound and outbound calls to qualify leads and answer customer questions.
• Logs call summaries, caller details, and appointment data into structured records.
Tools: n8n, Vapi, Retell AI, ElevenLabs, OpenAI API
FitPlan+ AI Fitness & Nutrition App
• Developed an AI application that generates personalized workout plans, meal plans, and grocery lists.
• Frontend built with Lovable, backend automation powered by n8n, deployed on Vercel.
Tech Stack: Lovable, n8n, Vercel, OpenAI API, Claude API
AI Loan Officer System
• Created an automated mortgage qualification system using VA, FHA, and Conventional loan guidelines.
• Generates borrower affordability summaries and sends curated Zillow listings.
Tools: n8n, OpenAI API, Zillow integrations
Timeline
Automation Developer (Part-Time)
Repetitive Automations
06.2025 - Current
Sales / Customer Preservation
Progressive Insurance Sales
06.2022 - Current
Sales Representative / Marketing
Nationwide Resorts Marketing
09.2020 - 11.2021
Marketing
Florida Home Improvement Associates
09.2019 - 03.2020
Integrative General Studies -
University of Central Florida
Exercise Science -
Palm Beach State College