Maurice Gardner
Cyber-Security
McDonough,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Proactive professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
7
7
Certification
Work History
Platinum Customer Care
American Express
Sunrise, Florida
02.2021 - 10.2021
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Saved nearly $13000 by implementing cost-saving initiatives that addressed long-standing problems
Sales Consultant
Comcast
Miramar, FL
02.2018 - 02.2021
- Meets with customers in sales environment to drive product sales and knowledge
- Demonstrates advanced products knowledge
- Adheres to any and all company policies and procedures
- Makes sales appointments with clients
- Teams with other employees to make sure that product is available
- Follows up with any clients to make sure that clients are satisfied with product
- Assembles any and all product displays in given market
- Discovers how to market products to new users
- Understands how to make products appeal to consumers based on environment and current trends
- Uses Internet to push products to given target market
- Demonstrates advanced sales knowledge
- Always looks for new ways to make products attractive to customers
- Increased overall revenue 2% from inbound sales through effective salesmanship and great negotiation skills
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Center Consultant
FedEx Office
Miami Lakes, FL
12.2016 - 02.2018
- Meets with customers in a sales environment to drive product sales and knowledge
- Demonstrates advanced products knowledge
- Adheres to any and all company policies and procedures
- Makes sales appointments with clients
- Teams with other employees to make sure that product is available
- Generated new leads by meeting with consumers
- Follows up with any clients to make sure that clients are satisfied with the product
- Assembles any and all product displays in market
- Meets with retail associates to help them effectively sell products
- Finds new target markets and penetrates them to drive sales
- Discovers how to market products to new users
- Understands how to make products appeal to consumers based on environment and current trends
- Uses Internet to push products to the target market
- Works with the marketing department to develop new sales strategies
- Teaches other sales consultants how to make sales to potential consumers
- Discovers target markets and advantages of other companies
- Demonstrates advanced sales knowledge
- Always looks for new ways to make products attractive to customers
- Trained and mentored four new personnel hired to fulfill various roles
Shift Manager
CVS Pharmacy
Surfside, FL
04.2013 - 02.2016
- Helping to develop company's service, supervise staff and manage its resources
- Integrating culture of continuous improvement in all areas of business operations
- Managing cost within shift by controlling overtime and identifying other unnecessary cost efficiencies
- Following all operational procedures for cash handling, health and safety, and security to ensure well-being of self, other staff and customers at all times
- Managing manpower resource effectively to make sure all business objectives are met consistently
- Maintaining clean and comfortable store environment.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Education
Associate of Arts - Computer Science
Miami Dade College
Miami, FL07.2016
Skills
- Demonstrations
- Product and service knowledge
- Account servicing
- Network development
- Data Analytics
- Interpersonal communication skills
- Problem solving strength
- Systems and software programs
- Implementing security programs
- Data security
- Deductive reasoning skills
- Critical thinking skills
- Retention strategies
- Systems and software programs
- Revenue Generation
- Data Entry
- Retention strategies
- Systems and software programs
- Revenue Generation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified Sales Professional
- End User Cyber Fundamentals Certificate - January 2022
- Fundamentals of Cybersecurity Architecture - December 2021
- Fundamentals of Vulnerability Management - February 2022
- Malware Fundamentals - February 2022
- MITRE ATT&CK DefenderTM (MAD) ATT&CK Fundamentals - February 2022
- SOC Analyst level 1
Personal Training
Highly effective Certified Personal Trainer with 5+ years experience. Seeking to exceed client goals for Fitness. At Dominist Fitness, beat sales goals by 25% and received 20+ client thank-you letters. At Big Box Gyms, received 95% positive customer comment scores.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Samuel Beckett
Timeline
Platinum Customer Care
American Express
02.2021 - 10.2021
Sales Consultant
Comcast
02.2018 - 02.2021
Center Consultant
FedEx Office
12.2016 - 02.2018
Shift Manager
CVS Pharmacy
04.2013 - 02.2016
Associate of Arts - Computer Science
Miami Dade College
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