Summary
Work History
Education
Skills
Timeline
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Milton Moore

Milton Moore

Kearny,NJ

Summary

My experience includes all positions from stock, to sales (both retail and commission based) to management .

I have experience in staffing, payroll, property and inventory management, customer service and merchandising.

I am currently looking for any position that would utilize and expand my skills and experience.

Work History

Customer Service Associate

Shonen Jump Shop
American Dream Mall, East Rutherford NJ
11.2025 - 01.2026
  • Assisted management with the smooth operation of a popular "pop up" anime store in the New Jersey American Dream Mall.
  • Assisted customers with product inquiries and order placement.
  • Resolved customer complaints.
  • Maintained product displays.
  • Processed transactions efficiently using point-of-sale systems.

Product Specialist

PC Richard & Son
West New York, NJ
08.2014 - Current
  • Assist management team with the smooth operation of a well known appliance and electronic store.
  • Assist customers with the selection of major home appliances, mattresses and electronics that best fit their measurements and lifestyle.
  • Assist customers with the processing of company credit card applications and purchase of company service plans.
  • Demonstrated product features and benefits.
  • Schedule and monitor client's product deliveries via Zendesk
  • Process order and payments at Point Of Sales station.
  • Collaborate with delivery drivers to assure prompt deliveries of mattresses, appliances and electronics.
  • Assist customers with service calls through direct contact with service center and home office.
  • Resolve customer issues and complaints.
  • Collaborated with team members to maintain organized merchandise displays.
  • Conducted inventory checks and place orders to restock inventory and assist with maintaining stockroom.

Sales Associate

Macy's
Jersey City, NJ
08.2008 - 07.2012
  • Assisted Department Managers with the smooth operation of the men's department in the Newport Mall location of Macy's department store.
  • Assisted customers with the opening of store credit accounts.
  • Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
  • Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.
  • Assisted with the maintenance of stock and stockroom.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols effectively.
  • Collaborated with team members to achieve sales targets through effective communication and coordination strategies.

Store Manager

Rainbow Shops
Jersey City, NJ
04.2001 - 07.2004

Education

Associate of Science -

Pace University
New York (City), NY

Skills

Customer engagement

  • Sales support
  • Public relations
  • Excellent positive attitude
  • Customer service
  • Problem-solving
  • Organizational skills
  • Teamwork
  • Time management
  • Multitasking
  • Team leadership
  • Relationship building
  • Conflict resolution
  • Inventory management
  • Logistics
  • After-sales support

Product training

Product launches

Pricing strategy

Product demonstrations

Sales expertise

Sales support

Demonstrations

Problem-solving

Customer service

Customer needs assessment

Teamwork and collaboration

Interpersonal skills

Organizational skills

Timeline

Customer Service Associate

Shonen Jump Shop
11.2025 - 01.2026

Product Specialist

PC Richard & Son
08.2014 - Current

Sales Associate

Macy's
08.2008 - 07.2012

Store Manager

Rainbow Shops
04.2001 - 07.2004

Associate of Science -

Pace University

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Milton Moore