Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurice Jackson

Lithonia,GA

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed at Lowes Home Improvement and UPS. Excelled in high-stress situations, enhancing customer loyalty through empathy and effective dispute resolution. Skilled in critical thinking and active listening, adept at improving workflow and productivity in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cook's Assistant

Barcelona
Atlanta,g
02.2021 - Current
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.

Receiver

UPS
Lithonia, GA
01.2020 - 10.2020
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.

Receiving Associate

Lowes Home Improvment
Lithonia, GA
02.2019 - 08.2020

Education

High School Diploma -

Southside High
Atlanta,ga
05.2002

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Cook's Assistant

Barcelona
02.2021 - Current

Receiver

UPS
01.2020 - 10.2020

Receiving Associate

Lowes Home Improvment
02.2019 - 08.2020

Customer Service Representative

Lowes Home Improvment

High School Diploma -

Southside High
Maurice Jackson