Maurice Lawson
Quinton,VA
Summary
Detailed-oriented individual driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows. Dedicated to quality and always professional.
Overview
10
10
years of professional experience
Work History
Merchant Payment Advisor
Woodforest National Bank
Remote, VA
04.2023 - 10.2023
- Responsible for Merchant Payment needs for 26 Branches in the Hampton Roads and Richmond area.
- Payment solutions inclusive of card processing and cash management solutions. Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
- Acquires, expands and retains client relationships by presenting a full range of solutions focused on clients payments needs during each customer interaction.
- Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction. Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
- Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.
Retail Banker
Woodforest National Bank
Concord, NC
08.2022 - 04.2023
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Verified amounts and integrity of every check or funds transfer.
- Prepared official checks for customer and internal bank needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Trained employees on cash drawer operation.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Delivery Driver
A1 Shipping (Amazon)
Hampton, VA
11.2021 - 03.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Lifted materials of varied weights on regular basis.
Installation Technician (Seasonal)
Vivant Security Systems
Virginia Beach, Virginia
03.2021 - 08.2021
- Performed all job tasks while complying with company's safety procedures and guidelines.
- Repaired equipment with new parts and replaced inoperable items.
- Provided key information to customers, educating on equipment, products and services.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Installed complete systems at new residential and business construction sites.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Removed systems and fixtures to prepare for replacements.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Provided top quality control while eliminating downtime to maximize revenue.
Culinary Specialist
United States Army
Fort Eustis , Virginia
10.2013 - 04.2017
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Prepared and served meals to around 500-800 service members each day.
- Checked stock deliveries for safety, quality and quantity.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Monitored quality, presentation and quantities of plated food across line.
- Trained kitchen workers on culinary techniques.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Education
Central Cabarrus High School
Concord, NCThomas Nelson Community College
Hampton, VASkills
- Cash vault audit
- Account verification and reconciliation
- Account type familiarity
- Marketing and sales
- 40 WPM
- Microsoft Office(Word, PowerPoint, and Outlook)
- Issue resolution
- Clerical
- Money handling
- Opening accounts
- Teller background
- Money auditing
- Product Management and Pricing
- Sales
Timeline
Merchant Payment Advisor
Woodforest National Bank
04.2023 - 10.2023
Retail Banker
Woodforest National Bank
08.2022 - 04.2023
Delivery Driver
A1 Shipping (Amazon)
11.2021 - 03.2022
Installation Technician (Seasonal)
Vivant Security Systems
03.2021 - 08.2021
Culinary Specialist
United States Army
10.2013 - 04.2017
Central Cabarrus High School
Thomas Nelson Community College