Maurice Nelson
Norwalk,Ct
Summary
Dedicated and results-oriented customer service professional with extensive experience in multitasking, effective communication, and team leadership. Proven ability to lead and inspire peers while ensuring high standards of service and operational efficiency. Skilled in preventative maintenance and repairs on a variety of vehicles, complemented by strong cash handling expertise. Committed to developing a robust skill set and building professional networks to influence and mentor future generations of entry-level employees. Recognized for exemplary service with the Army Good Conduct Medal and Army Service Medal, demonstrating a strong work ethic and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Fort Johnson, LA
12.2023 - 12.2024
- Experience in onboarding and mentoring new team members
- Proficient in training staff on operational procedures and customer service excellence while ensuring adherence to quality and safety standards
- Equipped to fostering a positive team environment and enhancing overall restaurant performance
Senior Oil Technician
Valvoline
Norwalk, CT
01.2023 - 08.2023
- Hands-on experience in performing oil changes, routine maintenance, and diagnostics on various vehicles
- Skilled in troubleshooting mechanical issues and providing exceptional customer service
- Committed to adhering to safety protocols and ensuring high-quality service standards
Cannon Crewmember
US Army
El Paso, Texas
11.2018 - 04.2022
- Inspected and repaired systems to maximize performance
- Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Prioritized and organized tasks to efficiently accomplish goals
- Operated large tracked vehicles and trucks loaded with ammunition and explosives
Sales Associate
Eblens
Trumbull, CT
11.2016 - 03.2018
- Operated cash register, collected payments and provided accurate change
- Assisted customers in finding specific products, answered questions, and offered product service
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Completed daily recovery tasks to maintain a clean and productive environment
Education
Bullard Havens
Skills
- Problem Solving
- Sales and Product Knowledge
- Effective Communication
- Team Leadership
- Cash Handling
- Mechanical Troubleshooting
- Attention to Detail
- Reliability and punctuality
- Task prioritization
Certification
- Army Good Conduct Medal
- Army Service Medal
Timeline
Crew Trainer
McDonald's
12.2023 - 12.2024
Senior Oil Technician
Valvoline
01.2023 - 08.2023
Cannon Crewmember
US Army
11.2018 - 04.2022
Sales Associate
Eblens
11.2016 - 03.2018
Bullard Havens