Maurice Pierce
Richmond,VA
Summary
Dynamic customer service professional with a proven track record at Nordstrom, excelling in problem-solving and communication. Enhanced customer satisfaction by implementing CRM software, reducing response times by 30%. Skilled in multitasking and team collaboration, consistently fostering positive work environments and driving service excellence. Reliable and adaptable, thriving in fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
Food Service Worker
Westwood Club
Richmond, VA
2021 - Current
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Increased repeat business with high standards of food quality and service.
- Reduced food preparation times by organizing workstations effectively.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Improved dining experience by maintaining clean and organized eating area.
Food Service Worker
Wegmans
Richmond, VA
06.2019 - Current
- Assisted in food preparation and service to ensure timely customer satisfaction.
- Maintained cleanliness and organization of workstations to comply with safety standards.
- Collaborated with team members to streamline workflow during busy shifts.
- Learned proper usage of kitchen equipment and tools for efficient operations.
- Provided exceptional customer service by addressing inquiries and fulfilling orders promptly.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Adapted quickly to changing demands in fast-paced environment, ensuring smooth service delivery.
- Engaged in ongoing training to enhance skills and knowledge of food safety practices.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Nordstrom Cafe Customer Service Manager
Nordstrom
Norfolk, VA
2002 - 2018
- Led customer service initiatives to enhance overall satisfaction and loyalty.
- Developed training programs for staff, improving service quality and efficiency.
- Analyzed customer feedback to identify trends and drive strategic improvements.
- Implemented new CRM software, streamlining communication and service delivery processes.
- Spearheaded process optimization efforts that reduced response times significantly across the department.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
GED - General Studies
Norfolk Preparatory High School
Norfolk, VA02.2014
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic
Cleaning and sanitation
Problem-solving
Strong communication skills
Attention to detail
Positive attitude and energy
Team oriented
Fast-paced environment
Productivity and efficiency
Working with diverse people
Interpersonal skills
Complex Problem-solving
Professional appearance maintenance
Friendly and outgoing
Reliability and punctuality
Verbal and written communication
Conflict resolution
Accomplishments
I am a 4 time Nordstrom All-Star winner due to excelling in customer service and team relations.
Timeline
Food Service Worker
Wegmans
06.2019 - Current
Food Service Worker
Westwood Club
2021 - Current
Nordstrom Cafe Customer Service Manager
Nordstrom
2002 - 2018
GED - General Studies
Norfolk Preparatory High School