Maurice Timbers
Beckley,WV
Summary
Assistant manager with expertise in customer service training and operational management. Demonstrated ability to resolve complaints efficiently while promoting a positive team environment. Proven track record of enhancing team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Burger King
Beckley, West Virginia
11.2021 - 06.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on company policies and operational procedures.
- Collaborated with management to develop promotional strategies for new products.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WV06-2007
Skills
- Customer service
- Employee training
- Operational management
- Strategic planning
- Inventory control
- Team leadership
- Communication skills
- Money handling
Timeline
Assistant Manager
Burger King
11.2021 - 06.2026
High School Diploma -
Woodrow Wilson High School