Maurice Williams, SR
Plano,TX
Summary
Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
26
years of professional experience
Work History
Operations Manager
Amazon
07.2021 - Current
- Responsible for daily site capacity planning, improved labor cost metric by 75k within 30-day timeframe
- As site cost coordinator, implemented statistical process control mechanisms, gauging cost spending to achieve corporate targets, while improving overall sort capacity.
Continuous Improvement Leader
Kroger Manufacturing
01.2020 - 07.2021
- Accepted Promotion as Continuous Improvement Leader
- Furthermore, responsibilities include managing cost saving projects utilizing lean six sigma processes
- In addition, accumulated cost savings of one million dollars in 1st year, improved cost per transaction through effective budget management by department, improved facility process reliability metrics over previous fiscal year while improving customer service, and ebitda.
Continuous Improvement Leader
Kroger Manufacturing
01.2019 - 01.2020
- Fast Track Program
- Directed continuous improvement teams to reduce cost, while streamlining plant processes utilizing lean six sigma approach
- Lastly, coordinated regional cost team improving overall material cost savings of 75k.
Senior Manager of Operations
FedEx Express
01.2017 - 09.2018
- Directed package operations of 230 employees, while achieving daily financial, service and safety objectives
- Introduced Operations Facility excellence through lean management practices
- Developed incremental business through service and pricing strategy leading to long-term growth valued at 12 million in annual revenue
- Furthermore, delivered multimillion-dollar savings in excess transportation cost because of informed decision making and elimination of redundant resources
- Prepared facility/service contracts and negotiated in detail with vendors to ensure expense goals were achieved monthly
- Lastly, implemented team goal setting, tracking and reporting which improved overall organizational performance and accountability in areas of service, revenue control, financial audit and safety metrics.
Senior Manager Operations
FedEx Express
04.2013 - 01.2017
- Managed western regional flight line departures throughout United States network
- Analyzed and Re-engineered flight operations with focus on revenue and service improvement
- Improved overall on-time departures out of LAX by 21%, reduced flight delay cost by 2.5 million annually, while improving overall customer service throughout flight network
- Responsible for weekly payroll as well as facility performance reviews and hiring, employee base of 120 direct reports
- Prepared and managed facility/service contracts to ensure compliance within annual budget allotment
- Lastly, organized team goal setting, tracking and reporting which improved overall organizational performance and accountability.
Production Manager
FedEx Express
10.2009 - 04.2013
- Responsible for managing daily customer shipments; average daily customers 110,000
- Furthermore, managed and controlled expense operations, contract negotiations, productivity levels to exceed corporate budget targets annually
- Introduced driver based on-road turn by turn delivery systems, reducing driver delivery expenses by $70,000 in first year and turned profitability by year 2 of $110,000
- Improved customer service levels by 15% first quarter and achieved 99% corporate target within first fiscal operating year
- Controlled and managed all financial audit reports regarding customer service impact, employee pay/merit, safety performance and audit (OSHA) as well as properties management
- Lastly, coordinated team roles, job descriptions and training which reduced annual employee turnover by 34%, as well as reduced overall training, hiring, and overtime expenses.
Production Manager
FedEx Express
01.2008 - 10.2009
- Responsible for managing daily customer shipments, average daily customers 75k, while maintaining service levels of 99% or better
- Likewise, managed and controlled expense operations, contract negotiations, productivity levels to exceed corporate budget targets annually
- Lead quality action teams focusing on driver on-road efficiency through algorithms and data analysis.
Courier
FedEx Express
10.2005 - 01.2008
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Followed safety procedures and regulations to protect packages and vehicles.
- Pick-up/delivery of packages to and from customer doorsteps and business offices.
Operations Manager
UPS
12.1997 - 10.2003
- Managed sort facility with special focus on quality control, customer claims year over year reduction, service improvement and OHSA safety performance.
Education
BBA in Management -
Georgia State University
Atlanta, GA12.2002
Skills
- Six Sigma Certification
- Statistical analysis and data mining
- Data presentation
- Leadership
- Communication
- Product Management
- Supply Chain Management
- Quality Assurance
- Business intelligence
- Inventory Management
- Strategic Planning
- Financial Analysis
Timeline
Operations Manager
Amazon
07.2021 - Current
Continuous Improvement Leader
Kroger Manufacturing
01.2020 - 07.2021
Continuous Improvement Leader
Kroger Manufacturing
01.2019 - 01.2020
Senior Manager of Operations
FedEx Express
01.2017 - 09.2018
Senior Manager Operations
FedEx Express
04.2013 - 01.2017
Production Manager
FedEx Express
10.2009 - 04.2013
Production Manager
FedEx Express
01.2008 - 10.2009
Courier
FedEx Express
10.2005 - 01.2008
Operations Manager
UPS
12.1997 - 10.2003
BBA in Management -
Georgia State University