MAURICE K. FORD
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Jackson, MS
06.2022 - Current
- Explained services and products to customers in friendly and engaging way.
- Consistently ranked in the top ten percent of performers within my region.
- Established open and professional relationships with team members, facilitating communication and quickly resolving issues and conflicts.
- Performed management responsibilities during the absence of the branch manager.
- Monitored employee performance and enacted improvement plans.
- Improved fleet growth by maintaining positive relationships with local vendors.
Customer Service Advisor
Best Buy Department Store
Hattiesburg, MS
06.2018 - 06.2023
- Exceeded sale expectations and credit quotas for each quarter and year.
- Developed excellent persuasive skills by informing and explaining to the company's Best Buy rewards program members.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Sales Associate
Belk Department Store
McComb, MS
11.2013 - 07.2017
- Coordinated various client based marketing events to promote the last product launches
- Enhanced customer experience by providing quality service and advanced knowledge about merchandise
- Increased customer email capture by 30%.
- Developed trusting relationships with customers by making personal connections.
Education
BSBA - Marketing
University of Southern Mississippi, College of Business
Hattiesburg, MS05.2022
Associates of Art Degree - Marketing
Southwest Mississippi Community College
Summit, MS05.2014
Skills
- Employee Development
- Customer Service
- Sales
- Client Relationships
- Strong Problem Solver
- Relationship Building
Accomplishments
- Achieved ESQI qualifications for job promotion within six month time frame.
- Certification in professional selling.
- Ranked number one for top performer in sales in January 2023 and June 2023.
Certification
- CPSP - Certified Professional Sales Person
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
06.2022 - Current
Customer Service Advisor
Best Buy Department Store
06.2018 - 06.2023
Sales Associate
Belk Department Store
11.2013 - 07.2017
BSBA - Marketing
University of Southern Mississippi, College of Business
Associates of Art Degree - Marketing
Southwest Mississippi Community College