Mauricio Altamar
Fort Worth,TX
Summary
Dedicated and organized Financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high pressure environments.
Overview
3
3
years of professional experience
Work History
Fraud Detection Analyst
Bank of America
Fort Worth, TX
10.2023 - Current
- Monitored customer accounts for any suspicious or unauthorized activity.
- Analyzed customer data and identified trends in fraud behavior.
- Performed detailed analysis of large amounts of financial data to detect anomalies.
- Assisted with the development of new policies and procedures related to fraud detection and prevention.
Personal Banker
First State Bank
Roanoke , TX
05.2023 - 10.2023
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Provided customer service to clients, including answering questions and resolving issues.
- Advised customers on various financial products available from the bank.
Head Concierge
Citibank, NA
Coral Gables, FL
10.2022 - 10.2023
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Conducted regular audits of operational processes to identify areas for improvement.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
Education
BBA - Business Administration
Universidad Autonoma Del Caribe
Barranquilla, Colombia12-2009
High School Diploma -
Colegio Americano De Barranquilla
Barranquilla12-2003
Skills
- 12 Years of customer service Experience
- 3 years of leadership role
- 7 Years of experience in financial services
- Verbal and written communication
- Phone Sales
- Bilingual in Spanish
- Coaching
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fraud Detection Analyst
Bank of America
10.2023 - Current
Personal Banker
First State Bank
05.2023 - 10.2023
Head Concierge
Citibank, NA
10.2022 - 10.2023
BBA - Business Administration
Universidad Autonoma Del Caribe
High School Diploma -
Colegio Americano De Barranquilla
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