Mo Lopez
Healdsburg,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Skilled in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations and Business Planning.
Overview
18
18
years of professional experience
Work History
Director of Operations/Customer Success
In Good Taste
Graton, CA
02.2020 - 11.2022
- Defined, implemented and revised operational policies and guidelines.
- Moved facility and operations from LA to Northern California.
- Oversaw day-to-day production activities in accordance with business objectives.
- Set team and individual KPIs and provided regular, actionable feedback.
- Managed procurement, inventory and warehouse operations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Reviewed and applied changes to customer account profiles in Zendesk.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects
- Monitored and coordinated workflows to optimize resources
- Implemented and managed Virtual Tasting program along with 30+ hosts
Director of Operations
ZINVO
Los Angeles, CA
01.2018 - 12.2019
- Directed team of 6 in operational development of service network, including implementation of quality requirements and operating standards
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
- Led company to successful product launch and beyond by developing initial product roadmap and go-to-market strategy
- Implemented policies and standard operating procedures for continuous improvement
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Tracked inventory and reviewed retail trends with spreadsheets in order to make timely and proactive business decisions
- Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs
- Managed Shopify backend, inventory levels, product description
- Consulted with product development teams to enhance products based on customer data
- Directed planning, budgeting, vendor selection and quality assurance efforts
- Liaised with clients to develop deep understanding of business needs and current market landscape
Vice President of Operations
JM Hotel Services, Inc
Long Beach, CA
02.2016 - 01.2018
- Implemented means and methods to help employees execute given tasks in a timely, safe, and profitable manner
- Analyzed team performance weekly and provided metrics to Ownership
- Brought forth best business practices and defined new process documentation to improve work flow
- Analyzed market pricing and industry trends to prepare all quote packages
- Provided outstanding customer service to hotels and general contractors by giving up-to-date information on status of their products and/or projects
- Generated marketing collateral and user acquisition plans that enabled company to pursue new business ventures through past clients and potential new clients
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues
Director of Operations
West Coast Hotel Liquidation
Orange, CA
02.2011 - 02.2016
- Managed, trained, and mentored large teams, including warehouse managers, sales managers, and warehouse staff
- Implemented team building programs to increase company morale
- Participated in executive meetings and collaborated with senior management on company policies, budgets, and operational procedures
- Maintained and updated company website and blog
- Designed all marketing collateral and prepared project proposals
- Managed projects including budgets, procurement, schedules, and ensured deadlines were met
- Managed P&L and KPIs
Director of Operations
Interior Transporters
Commerce, CA
09.2004 - 09.2010
- Implemented all procedures, processes, and day-to-day operations
- Managed P&L and KPIs
- Supervised warehouse operations including shipping, receiving and inventory levels
- Managed projects, Scheduled deliveries and pickups
- Managed invoices, accounts payable, and accounts receivables
- Supported 15 field crews to maximize quality and work efficiency
- Completed accurate logistics and labor estimates for jobs with $+100k budgets
- Worked with vendors to schedule more than 10 daily pickups and weekly deliveries
- Liaised between warehouse personnel and customer to facilitate account and operational needs
Education
AA - Liberal Arts
Santiago Canyon College
Santa Ana, CABachelor of Arts - Graphic Design
California State University Fullerton
Fullerton, CA.Skills
- Ecommerce Experience (Shopify/Shipstation)
- Business Operations & Planning
- Project planning, development, and managing
- Leadership training
- KPI Tracking
- Team Building and Management
- Account management
- Strategic planning and execution
- Process improvements
- Performance Analysis
- Proficient with Photoshop/Illustrator
- Logistics Management
- Staff training/development
- Bilingual (Spanish)
- DTC/CPG
Timeline
Director of Operations/Customer Success
In Good Taste
02.2020 - 11.2022
Director of Operations
ZINVO
01.2018 - 12.2019
Vice President of Operations
JM Hotel Services, Inc
02.2016 - 01.2018
Director of Operations
West Coast Hotel Liquidation
02.2011 - 02.2016
Director of Operations
Interior Transporters
09.2004 - 09.2010
AA - Liberal Arts
Santiago Canyon College
Bachelor of Arts - Graphic Design
California State University Fullerton