Mauricio Rodriguez
SYLMAR,CA
Summary
Proficient and bilingual Director with over 10 years of leading teams and projects to fruition. Specializing in administration and strategic management processes. Known for developing executive strategy initiatives to improve operations, programs, budgets, care, and efficiency. Ability to motivate, lead, set objectives, and manage the performance of teams. Known for shortening development times by applying novel structural and technical approaches. Leader in eliminating waste and redundancy to streamline development and unnecessary dependencies.
Overview
21
21
years of professional experience
Work History
SR. PROJECT MANAGER OF DIVERSITY and OPERATIONS
FOURSQUARE, CHURCH
LOS ANGELES, CA
01.2018 - 01.2020
- Identified, articulated, and pursued clear pathways for a strategic initiative to improve the quality of service, care, and efficiency to serve a multiethnic population
- Closely collaborated with Executive Lead Team to identify and quickly address problems.
- The project required critical thinking and proactive solutions to improve the process cycle time of systems and processes.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
CEO and Founder
Tree Of Life
Esteli , Nicaragua
01.2015 - Current
- A non-profit that provides several Human services and projects in rural villages
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Prepared organization for forecasted demand levels through effective operational planning.
- Founded and managed a business to bring awareness to our mission
- Have a strong business and financial acumen and a thorough understanding of current best practices in non-profit management.
- Determined vision and strategic direction and coordinated resources to achieve targets within optimal timeframes.
Sr. Director of Training and Development
Chick-fil-A
HOLLYWOOD, CA
01.2021 - Current
- Oversee all aspects of training approaches to identify areas for development
- Strategic planning to improve and maintain current training and development programs for all staff of multiple locations
- Oversee training managers and trainers in each store to ensure proper training process is implemented
- Assess the validity of training programs to ensure that training is applied and effectively improving performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated ongoing technical training and personal development classes for staff members.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
- Developed departmental systems and procedures to better align workflow processes.
CREDENTIAL AND LICENSURE MANAGER
THE FOURSQUARE CHURCH
ANGELES, CA
01.2004 - 01.2014
- Process and managed a team that administered very complex 6-12 month application process for applicants in California, Nevada, Utah, Arizona, and Hawaii
- The processes required proactive management thinking skills, good follow-up systems, communication between departments, budgets, critical thinking, and most importantly ensure a smooth, personal and exceptional customer experience for each applicant.
- Performed routine data entry or document management.
- Maintained fiscal records and accounts.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Verified authenticity of foreign identification or immigration documents.
Education
Certificate of Specialization - Strategy
Harvard Business School Online
Boston, MACertificate of Specialization - Leadership and Management
Harvard Business School Online
Boston, MA 2020
B.A. - Business Administration
Life Pacific University
2006
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Herbert Hoover High — High School
2002
Skills
- Proactive/Forward-thinking
- People and culture management
- Critical thinking skills/Problem solver
- Calculate risk-taking skills/budgeting/Manage and lead revenue cycle
- Focused, flexible, organized, detail-oriented
- Project Goals and Milestones
- Developing Project Strategy
- Team Meetings
- Overseeing Interns
- Leadership Competency
- Solutions Deployment
- Requirements Definition
- Workforce Scheduling
- Corrective Actions
- Project Proposals
- Proposal Creation
- Leading Projects
Timeline
Sr. Director of Training and Development
Chick-fil-A
01.2021 - Current
SR. PROJECT MANAGER OF DIVERSITY and OPERATIONS
FOURSQUARE, CHURCH
01.2018 - 01.2020
CEO and Founder
Tree Of Life
01.2015 - Current
CREDENTIAL AND LICENSURE MANAGER
THE FOURSQUARE CHURCH
01.2004 - 01.2014
Certificate of Specialization - Strategy
Harvard Business School Online
Certificate of Specialization - Leadership and Management
Harvard Business School Online
B.A. - Business Administration
Life Pacific University
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Herbert Hoover High — High School