Mauricio Soto
El Paso,TX
Summary
Accomplished Specialist with a proven track record at Apple, Inc., enhancing customer satisfaction and employee performance through expert problem-solving and advanced communication. Skilled in Fusion 360 and AutoCad, adept at multitasking and teamwork, significantly improved operational efficiencies. Spearheaded software adoption and cybersecurity upgrades, driving strategic improvements and safeguarding data. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled Software and Sales Specialist focused on maximizing IT and customer service success through effective use of Technology assessments, quick thinking and problem resolving abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
1
1
year of professional experience
Work History
Specialist
Apple, Inc.
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Developed training materials to enhance staff proficiency and productivity.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Maintained database systems to track and analyze operational data.
Server, Server Trainer
Darden Restaurants, Inc
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Engineering Bachelors - Mechanical Engineering
The University of Texas At El Paso
El Paso, TX12.2025
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Proficient in Fusion 360 and AutoCad
- Emergency Response
- Teamwork and Collaboration
- Self Motivation
- Time Management
ProCreate sketching and drawing
Expert in ProCreate software use of tools, sketching and designing 2D and 3D models.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Specialist
Apple, Inc.
07.2024 - Current
Server, Server Trainer
Darden Restaurants, Inc
06.2023 - Current
Engineering Bachelors - Mechanical Engineering
The University of Texas At El Paso