Summary

Overview

Work History

Education

Skills

Languages

Timeline

Mauricio Zenteno

Jacksonville,FL

Summary

To seek and maintain full-time position in Emergency Medicine Revenue Cycle Detail-oriented with 8 years of experience in Emergency Medical Billing. Hardworking and passionate with strong organizational skills eager to learn and grow.

Overview

years of professional experience

Work History

Account Receivable Team Lead (Outsource QA)

Optum (unitedhealth)

01.2021 - Current

Position covers all outsource production and account receivable client work
Position is current
Managed and responded to correspondence and inquiries from Client Management
Presented audit findings to accounting manager after reviewing results and paperwork.
Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Organized projects to increase revenue on open account.
Working with out source vendor training pathways teaching and demonstrating on calls.
Out source QA working with outside vendors creating projects and auditing projects when completed to ensure it is complete with providing proper documentation and review with client manager.

Customer Service Team lead (Outsource Quality Lead)

Change Healthcare

08.2019 - 06.2021

Position covered all scope of work for this role in emergency medicine position held, After this position Change healthcare merged with Optum (United Healthcare)
Resolved customer service issues using company processes and policies and provided updates to customers.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Trained and supervised both onshore and offshore team of customer service representatives in providing quality service to customers.
Handled day-to-day customer contact via phones, faxes, and emails.
Evaluated customer service staff performance and provided constructive feedback.

Account Receivable representative

McKesson

02.2017 - 08.2019

Mckesson merged with Change healthcare
Account Receivable Outsource Quality Control (QA)
Verified discrepancies and resolved clients' billing issues
Handled day-to-day accounting processes to drive financial accuracy.

Emergency Medicine Customer Service

Mckesson

10.2015 - 02.2017

Started with McKesson start date 10/05/2015
Emergency Medicine Customer Service position held
Educated customers about billing, payment processing and support policies and procedures.

Education

Some College (No Degree) - Business Adminstration

Sanford Central Carolina Community College

Sanford, NC

CyberSecurity

Florida State Central Community College

Jacksonville, FL

08.2023

Jordan Matthews Highschool

Siler City

06.2014