Mauricka Strickland
Fayetteville ,NC
Summary
Results-oriented professional with a proven track record of providing exceptional customer service in fast-paced environments. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions, and implement corrections with efficiency. Recognized for offering empathy, reliability, and enthusiasm toward customers and team members. Eager to apply 10 years of professional experience in administrative/customer service roles toward a challenging new opportunity. Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 7 years of related experience.
Overview
12
12
years of professional experience
Work History
Operations Assistant
Keeco LLC
01.2023 - 02.2024
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Team Leader
BW Retail Systems
10.2021 - 07.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Sales Counselor
Brookside
01.2021 - 09.2021
- Met with existing customers and prospects to discuss needs and recommend optimal solutions; handled client correspondence and tracked records to foster office efficiency
- Increased sales by delivering engaging sales presentations for 3 separate manufactured home communities; applied customer service and upselling techniques to promote community offerings
- Interacted with vendors, contractors, and various personnel to receive orders, direct activities, and communicate instructions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Warehouse Associate
Amazon
01.2021 - 01.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Demonstrated commitment to safety by cleaning and maintaining warehouse in compliance with OSHA safety standards
- Handled high-volume paperwork and collaborated with administrators to resolve shipping and receiving problems.
Warehouse Associate
FANUC America
01.2018 - 01.2019
- Dedicated to quality control by examining incoming and outgoing shipments to verify accuracy and prevent errors
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Customer Service Representative
American Jewelry and Loan
01.2015 - 01.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction; upsold warranties and purchase add-ons to customers to drive revenue and achieve sales goals
- Greeted customers, helped locate merchandise, and suggested suitable options; informed customers of current store promotions to encourage additional sales purchases
- Illustrated team leadership skills by successfully mentoring new sales associates on store policies and customer service techniques.
Automated Logistics Specialist
US Army
01.2012 - 01.2015
- Displayed strengths in team leadership and staff development by supervising newly enlisted and Army Reserve TPU soldiers
- Demonstrated logistical skill set by overseeing stock control and accounting procedures, and prepared material control and supply reports; achieved team goals by guiding team in coordinating and deploying best practices
- Coordinated incoming and outgoing shipments to maintain schedules; played active role in transferring accounts to new warehouses while maintaining exceptional customer service at all times.
Education
Associate of Applied Science - Marketing & Advertising
Macomb Community College
Michigan 06.2022
High School Diploma -
Mount Clemens High School
Michigan06.2009
Skills
- Critical Thinking
- Customer Service
- Sales and Marketing
- Policy and Procedure Adherence
- MS Office
- Building Relationships
- Operational Efficiency
- Administrative Support
- Creative Problem Solving
- Performance Improvement
- Staff Training & Development
- Interpersonal Communication
- Technical Skills
- Office Supply Management
- Customer Support
- Army Records Information Management
- Global Combat Support Systems
- Standard Army Retail Supply Systems
- Work Planning and Prioritization
- Inventory Management
Timeline
Operations Assistant
Keeco LLC
01.2023 - 02.2024
Team Leader
BW Retail Systems
10.2021 - 07.2022
Sales Counselor
Brookside
01.2021 - 09.2021
Warehouse Associate
Amazon
01.2021 - 01.2021
Warehouse Associate
FANUC America
01.2018 - 01.2019
Customer Service Representative
American Jewelry and Loan
01.2015 - 01.2017
Automated Logistics Specialist
US Army
01.2012 - 01.2015
Associate of Applied Science - Marketing & Advertising
Macomb Community College
High School Diploma -
Mount Clemens High School