Maurion Smith
Las Vegas,NEVADA
Summary
Dynamic Assistant Manager at Coldstone Creamery with proven expertise in team leadership and customer service. Successfully trained staff and enhanced operational efficiency, ensuring a positive customer experience. Skilled in conflict resolution and employee performance evaluations, fostering a collaborative work environment while managing multiple priorities effectively.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Coldstone Creamery
Las Vegas, NV
12.2022 - Current
- Managed store operations by ordering shipments, cleaning daily, and counting registers.
- Doing scheduling for 2 locations
- Putting away shipment items and organizing inventory
- Handling customer complaints
- Training all staff members for all positions.(shift leads,crew members, and openers
Park Services Associate
Cowabunga Bay Water Park
Las Vegas, NV
03.2022 - 10.2022
- .Supported resource protection efforts by monitoring visitor activities and reporting incidents to appropriate personnel.
- Addressed any accessibility concerns within the facility and grounds; recommended improvements that adhered to ADA standards.
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Closely follows biohazard cleaning procedures to avoid bloodborne pathogen transmission when sanitizing public restrooms.
- Effectively managed conflicts between park users, promoting a safe and enjoyable environment for all.
- Managed time efficiently, balancing daily tasks with any unexpected situations that arose throughout the day.
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
- Communicated with various departments using handheld radios and Software.
Education
High School Diploma -
Basic Academy of International Studies
Henderson, NV05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluations
- Google drive
- Adaptability and flexibility
- Employee supervision
Timeline
Assistant Manager
Coldstone Creamery
12.2022 - Current
Park Services Associate
Cowabunga Bay Water Park
03.2022 - 10.2022
High School Diploma -
Basic Academy of International Studies