Maurisio Zepeda Rivas
Fresno,CA
Summary
Operations professional with extensive experience in operational management aimed at enhancing business performance. Proven expertise in developing and implementing process improvements that drive organizational success. Strong focus on adaptability and achieving targeted results in collaborative environments. Skilled in strategic planning and optimizing operational efficiency.
Overview
5
5
years of professional experience
Work History
Motor Vehicle Representative.
Department of Motor Vehicles
03.2025 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
Area Manager II
Amazon
09.2020 - 03.2025
- Oversaw daily operations of large fulfillment center, managing from 60-120 employees for efficient order processing.
- Developed and implemented operational strategies to optimize productivity and reduce costs.
- Analyzed data and key performance metrics to identify improvement areas and enhance processes.
- Conducted performance evaluations, providing coaching to drive team development and performance.
- Collaborated with logistics, HR, and IT teams to resolve operational issues effectively.
- Led continuous improvement initiatives to streamline operations and enhance efficiency.
- Ensured compliance with company policies, procedures, and safety regulations.
- Coordinated with suppliers for timely inventory delivery and resolved operational delays.
Education
Certification - Yellow Belt
Lean Six Sigma
03.2024
Certification - NA WHS OSHA 30
The University of South Florida
07.2023
Certification - Adult / first aid / CPR/ AED
American Red Cross
05.2023
Diploma - undefined
Sunnyside High School
Fresno, CA06.2017
Skills
- Multitasking
- Time Management
- Insisting on the Highest Standards
- Excel
- Deep Dive
- Inventory Audits
- Microsoft Office
- Powerpoint
Milestones and Records
- Building Record for Shift Volume 537,000 units
- Hourly Volume Record 53,591 units
- 1st Place in shift Total volume in the network
- Building Record for 24 Hr Volume 1,065,000 units
- Increased dock rate by 41%
- $568,984 decrease in DEA Cost (36%)
- 19,511 unit increase with 16,457 fewer hours
- $456,000 labor cost savings
- FAT2 was awarded 2nd place West Coast region for quality
Timeline
Motor Vehicle Representative.
Department of Motor Vehicles
03.2025 - Current
Area Manager II
Amazon
09.2020 - 03.2025
Certification - NA WHS OSHA 30
The University of South Florida
Certification - Adult / first aid / CPR/ AED
American Red Cross
Diploma - undefined
Sunnyside High School
Certification - Yellow Belt
Lean Six Sigma