Maurissa Ramos
Lubbock,TX
Summary
Driven sales professional with a proven track record at Ashley Furniture Homestore, excelling in customer relationship building and sales presentations. Mastered objection handling and upselling, significantly enhancing client loyalty and repeat business. Skilled in leading teams to resolve customer complaints, ensuring satisfaction and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Sales Professional
Ashley Furniture Homestore
07.2024 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Customer Service Representative
AT&T Mobility
07.2009 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
Walmart
12.2006 - 04.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Arts - Psychology
South Plains College
Levelland, TX05.2020
High School Diploma -
Plainview High
1501 Quincy Plainview, TX 7907205.2007
Skills
- Objection handling
- Sales expertise
- Upselling and Cross Selling
- Closing Techniques
- Customer Relationship Building
- Sales Presentations
Award for Top Sales at ATT
As the Supervisor over my team we hit #1 in sales and all other key areas that help you get first in our region,
Timeline
Sales Professional
Ashley Furniture Homestore
07.2024 - Current
Customer Service Representative
AT&T Mobility
07.2009 - 07.2024
Customer Service Manager
Walmart
12.2006 - 04.2009
Associate of Arts - Psychology
South Plains College
High School Diploma -
Plainview High
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