Mauro Fonacier
Mishawaka,IN
Summary
Accomplished Property Claims Adjuster with a proven track record at State Farm Property and Casualty Insurance Company, showcasing expertise in damage assessment and exceptional negotiation skills. Spearheaded disaster response initiatives and mentored junior adjusters, significantly enhancing claim resolution efficiency. Demonstrates adaptability and a strong ability to drive fair settlements, improving policyholder satisfaction.
Positive, empathetic, and solution-oriented professional. Knowledge of insurance policy interpretation and medical terminology, coupled with strong analytical and negotiation skills. Dedicated to delivering fair and equitable resolutions to claims.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
State Farm Property and Casualty Insurance Company
09.2000 - 06.2024
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
Property and Bodily Injury Adjuster
State Farm Property and Casualty Insurance Company
09.2000 - 06.2024
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Conducted scene investigations when necessary to gather additional evidence in support of claim decisions.
- Evaluated policy coverage accurately, mitigating potential compliance issues and disputes.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.
- Achieved fair resolutions through skilled negotiation tactics while maintaining sensitivity toward injured parties'' needs and concerns.
- Negotiated successful settlements, balancing fairness to the claimant with cost-effectiveness for the company.
- Collaborated with legal counsel to prepare cases for trial, ensuring well-prepared defense strategies
- Testified on behalf of agency as part of criminal and civic proceedings.
General Manager
Signature Inns, LLC
05.1998 - 06.2000
- Managed a diverse team of front office, housekeeping and maintenance staffs, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Supervised the renovation of 160 room hotel with $200,000 budget.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Director of Telemarketing and Hotel/Banquet Sales Manager
Varsity Clubs of America
05.1996 - 12.1998
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Supervised telemarketing staff targeting market share of destination travelers to Notre Dame University.
- Developed metrics and measured success in order to further penetrate marketplace.
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
- Managed accounts to retain existing relationships and grow share of business.
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
Education
Bachelor of Science - Hotel, Restaurant And Institutional Management
Purdue University
Lafayette, IN06-1991
Skills
- Excellent time management skills
- Damage assessment
- Property inspection
- Insurance regulations
- Estimating repair costs
- Adaptability and flexibility
- Settlement negotiations
- Negotiation and mediation
Certification
- Xactimate Certification Levels 1-3 – Xactware Solutions Inc., important software certification for property claim adjusters.
- HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C) – Haag Education LLC, crucial for adjusters assessing roofing damage.
- Associate in Claims (AIC) - The Institutes Risk & Insurance Knowledge Group.
Timeline
Property Claims Adjuster
State Farm Property and Casualty Insurance Company
09.2000 - 06.2024
Property and Bodily Injury Adjuster
State Farm Property and Casualty Insurance Company
09.2000 - 06.2024
General Manager
Signature Inns, LLC
05.1998 - 06.2000
Director of Telemarketing and Hotel/Banquet Sales Manager
Varsity Clubs of America
05.1996 - 12.1998
- Xactimate Certification Levels 1-3 – Xactware Solutions Inc., important software certification for property claim adjusters.
- HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C) – Haag Education LLC, crucial for adjusters assessing roofing damage.
- Associate in Claims (AIC) - The Institutes Risk & Insurance Knowledge Group.
Bachelor of Science - Hotel, Restaurant And Institutional Management
Purdue University
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