Mavel Ortiz
San Luis,AZ
Summary
Dedicated Medical Receptionist with proven expertise in patient scheduling and office administration honed at San Luis Walk In Clinic. Excelled in HIPAA compliance and insurance verification, enhancing front office efficiency. Skilled in telephone etiquette, demonstrated by streamlining appointment processes. Achieved significant improvements in patient check-in experience and confidentiality protocols.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
San Luis Walk In Clinic
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Education
Medical Assistant - Medical
Collage of Health Careers
Somerton, AZ03-2024
Medical Administrative - Medical
Collage of Health Careers
Somerton, AZ03-2024
GED -
PPEP
Somerton09-2023
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- First Aid Certification
- OSHA Certified
- Medical Office Receptionist Certificate - American Medical Technologists.
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
- Basic Life Support (BLS) Certification - American Heart Association.
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Professional Working
Spanish
Full Professional
sign language
Limited Working
Timeline
Medical Receptionist
San Luis Walk In Clinic
06.2024 - Current
Medical Assistant - Medical
Collage of Health Careers
Medical Administrative - Medical
Collage of Health Careers
GED -
PPEP
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