MAVIAEL REYNOSO
Godley,TX
Summary
Property Manager experienced in enhancing tenant satisfaction and optimizing occupancy levels through strategic market analysis and community engagement. Delivered improved tenant retention and reduced turnover by effectively addressing concerns and fostering strong relationships. Focused on driving revenue growth through competitive rental rates and targeted marketing strategies.
Overview
12
12
years of professional experience
Work History
PROPERTY MANAGER
Harris Investment Group
Arlington, TX
01.2024 - 09.2026
- Analyzed market trends to set competitive rental rates, leading to optimized occupancy levels and improved revenue.
- Implemented targeted marketing strategies, driving measurable improvements in property visibility and attracting a larger pool of prospective tenants.
- Coordinated with property managers to resolve tenant issues swiftly, fostering a supportive community and reducing turnover.
- Facilitated property tours, increasing conversion rates and enhancing tenant satisfaction through personalized engagement.
- Partnered with local businesses to create community events, strengthening tenant relationships and boosting overall satisfaction.
- Managed resident complaints by actively listening and providing timely resolutions to improve satisfaction and expedited maintenance requests.
- Monitored rent payments and resolved billing questions, enhancing financial accuracy and resident trust.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared vacancy notices and supported move-in and move-out processing.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
LEASING AGENT
Indio
Dallas
06.2021 - 12.2023
- Developed digital marketing campaign for property listings, boosting online engagement and generating significant leads.
- Delivered exceptional customer service, building strong relationships with tenants and improving community satisfaction.
- Coordinated with maintenance teams to resolve tenant issues, creating a supportive community environment and decreasing complaints.
RECEPTIONIST
New Horizon Counseling Center
Rivers Oaks
03.2015 - 09.2019
- Managed appointment scheduling and client inquiries, achieving a streamlined process that improved office efficiency.
- Streamlined appointment scheduling and client inquiries, enhancing office workflow and client accessibility.
- Created a friendly atmosphere to support clients' emotional needs, enhancing their overall experience and satisfaction.
- Coordinated client follow-ups with counselors and staff, strengthening communication and ensuring comprehensive client care.
- Fostered a welcoming atmosphere to support clients' emotional needs, improving their overall experience and satisfaction.
Education
H Grady Spruce High School
Dallas, TXSkills
- Customer Retention, Customer Service, Team Collaboration, Tenant Engagement, Communication Skills
- Vacancy marketing
- Market analysis
- Budget management
- Customer Retention
- Customer Service
- Tenant Engagement
- Team Collaboration
- Communication Skills
Personal Information
Title: Property Manager
LANGUAGES
Title: Property Manager
Timeline
PROPERTY MANAGER
Harris Investment Group
01.2024 - 09.2026
LEASING AGENT
Indio
06.2021 - 12.2023
RECEPTIONIST
New Horizon Counseling Center
03.2015 - 09.2019
H Grady Spruce High School