Mavis Hilsdon

• AveraCreated sketches and technical drawings to present design concepts to clients.
• Analyzed feedback from customers and staff to refine design concepts.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
• Provided expert product knowledge and styling advice to clients, enhancing their shopping experience and driving product sales.
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• Lead group yoga classes in a variety of styles, focusing on alignment, breath awareness, and mindful movement to promote physical, mental, and emotional well-being.
• Customize class sequences to accommodate students' abilities and goals, offering modifications and adjustments as needed to ensure a safe and fulfilling practice experience.
• Provide personalized one-on-one instruction and private sessions for clients seeking individualized attention, specialized instruction, or targeted therapeutic benefits.
• Cultivate a supportive community within the studio, fostering connections among students and providing guidance and encouragement on their yoga journey.

As a Partner and Head of Design in a staging company, I specialize in driving business growth, fostering long-lasting client partnerships, and showcasing properties to their fullest potential.

• Manage the design process from concept to completion, ensuring projects were delivered on time and within budget.
• Develop and implement design strategies tailored to target buyer demographics and market trends, consistently maximizing property appeal and ROI for clients.
• Collaborate with real estate agents and homeowners to understand property goals and effectively translating vision into reality through insightful design recommendations.
• Stay abreast of industry trends and emerging best practices in home staging and interior design continuously refining techniques and approaches to sustain a competitive edge in the market.

My time in construction, where I facilitated client aspirations in achieving their dream homes through new developments and renovations, inspired my transition toward home interiors.

• Served as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates on project milestones to ensure transparency and client satisfaction.
• Developed and maintained strong relationships with clients through proactive communication, attentive listening, and responsive problem-solving, earning trust and loyalty.
• Collaborated with internal teams, including project managers, architects, engineers, and subcontractors, to ensure alignment with client expectations and project goals.
• Conducted regular client meetings and site visits to assess satisfaction levels, identify opportunities for improvement, and gather feedback for continuous service enhancement.

With over 20 years of diverse experience spanning cosmetology, skincare, and salon management, I have consistently demonstrated success in cultivating lasting client relationships, driving revenue growth, and leading high-performing teams.

• Successfully managed daily operations of a thriving high end salon, overseeing a dynamic team of stylists, estheticians, and support staff.
• Implemented strategic marketing initiatives to attract new clients and retain existing ones, resulting in consistent revenue growth year-over-year.
• Developed and launched new service offerings and retail products, staying abreast of industry trends and client preferences.
• Nurtured a positive and collaborative work environment, providing ongoing training, mentorship, and performance feedback to team members.
• Built strong relationships with vendors and suppliers, negotiating favorable contracts, and ensuring high-quality products and services for clients.