Ernest Maxwell Congo III
New York,NY
Summary
Overview
5
5
years of professional experience
Work History
Executive Manager
Congo Funeral Home
Wilmington, Delaware
01.2023 - Current
- Collaborated with upper management to develop and implement strategies to meet departmental goals and objectives
- Analyzed market trends and competitor performance to identify opportunities for growth and innovation in marketing strategies
- Managed key client relationships and negotiated contracts to ensure long-term partnerships and repeat business
- Acquired 25 new customers through improved conversion techniques such as email follow-up messages.
Barista Trainer
Starbucks
Middletown, DE
01.2021 - 12.2023
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Campaign Associate
Michelle Harlee
Wilmington, DE
06.2020 - 11.2022
- Tracked email links following agreed tracking methodology.
- Demonstrated outstanding collaboration across organization and managed many tasks.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Created and distributed surveys for data collection and analysis.
Education
Bachelors - Business Management
Delaware State University
Dover, Delaware05-2023
Skills
- Microsoft Office suite (all versions)
- Adobe Suite
- Attention to Detail
- Python
- Java
- Money handling
- Multitasking and organization
- POS system operation
- Staff training
- Produce sales
- Retail sales customer service
Timeline
Executive Manager
Congo Funeral Home
01.2023 - Current
Barista Trainer
Starbucks
01.2021 - 12.2023
Campaign Associate
Michelle Harlee
06.2020 - 11.2022
Bachelors - Business Management
Delaware State University