Max Gonzalez
Customer Service Agent
Katy,TX
Summary
Dynamic and compassionate professional with a background at MediExcel Health Insurance, adept in patient education and conflict mediation. Excelled in enhancing customer relations and streamlining care coordination, significantly improving customer satisfaction. Skilled in multitasking and effective communication, consistently delivering exceptional customer care and support.
Overview
5
5
years of professional experience
Work History
Patient Care Representative
MediExcel Health Insurance
01.2023 - 06.2024
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Medical Assistant
Vida Wellness and Beauty
01.2021 - 12.2022
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Airline Customer Service Agent
Volaris Airlines
10.2019 - 01.2021
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Education
No Degree - Linguistics
San Diego State University
San Diego, CA 05.2001 -
Skills
Patient Education
Care Planning
Patient confidentiality
Patient Management
Multitasking ability
Claims Processing
Payment Collection
Verbal and written communication
Patient Relations
Scheduling appointments
Documentation
Conflict Mediation
Languages
Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Patient Care Representative
MediExcel Health Insurance
01.2023 - 06.2024
Medical Assistant
Vida Wellness and Beauty
01.2021 - 12.2022
Airline Customer Service Agent
Volaris Airlines
10.2019 - 01.2021
No Degree - Linguistics
San Diego State University
05.2001 -