Max Hilgeman
Union,KY
Summary
Dynamic server with a strong work ethic at StoryPoint Union, delivering exceptional customer service and enhancing guest engagement. Skilled in cash handling and team collaboration, I effectively resolved customer complaints, ensuring satisfaction and loyalty. Recognized for maintaining high standards of cleanliness and organization, contributing to a seamless dining experience.
Overview
1
1
year of professional experience
Work History
Server
StoryPoint Union
Union, KY
10.2024 - 02.2026
- Provided exceptional customer service to enhance dining experience for residents and guests.
- Delivered food and beverage orders efficiently, ensuring accuracy and timeliness.
- Assisted in training new staff on restaurant protocols and menu offerings.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Collaborated with kitchen staff to facilitate smooth service during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and retention of patrons.
Education
No Degree - Business
University of Cincinnati
Cincinnati, OH05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Service prioritization
- Team collaboration
Accomplishments
Team Captain — Baseball Team
- Led and motivated teammates during practices and games
- Demonstrated leadership, accountability, and teamwork
- Helped maintain positive team culture and communication
School Clubs & Activities
- Participated in extracurricular clubs and school activities
- Worked collaboratively with peers on events and projects
Timeline
Server
StoryPoint Union
10.2024 - 02.2026
No Degree - Business
University of Cincinnati