Maggie Mortenson
Minneapolis,MN
Summary
Enthusiastic Barista eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of friendly conversation and handling transactions and training in problem solving. Motivated to learn, grow and excel in customer service.
Overview
6
6
years of professional experience
Work History
Barista
Caribou Coffee
Vadnais Heights, MN
09.2019 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Cleaned counters, machines, utensils and seating areas daily.
- Complied with standards for merchandising, stocking and storing product.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Completed over 100 successful cash audits to correctly balance drawers at end of each shift.
- Served individually made coffee drinks to over 50 customers daily.
Education
High School Diploma -
Saint Paul Conservatory For Performing Arts
Saint Paul MN06.2021
Skills
- Beverage preparation
- Smoothie Making
- Food Preparation and Safety
- Conflict Resolution
- Adaptive and Creative
- Friendly and outgoing
- Soft Selling
- Sandwich Preparation
- Exceptional Customer Service
- Cleaning
- Performance improvement
- Cash Handling
Timeline
Barista
Caribou Coffee
09.2019 - Current
High School Diploma -
Saint Paul Conservatory For Performing Arts
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