Max Polson
Warren,MI
Summary
Versatile and experienced in numerous customer service roles. Strong communication and problem solving skills to keep clients satisfied and build relationships. Background in education provides unique perspective.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
DM Payroll Services
05.2023 - Current
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Interacted with team members across departments to research and resolve customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Mortgage Underwriter
United Wholesale Mortgage
02.2021 - 05.2023
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Worked closely with clients to ensure that all necessary documentation was obtained, assisting with any and all inquiries about the process.
Student Teaching Intern
University Of Michigan
01.2019 - 05.2020
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Stood in for teachers to supervise classes, deliver lessons and administer tests.
- Graded tests and checked homework assignments, documenting information in student records.
Coffee Shop Manager
University Of Michigan
09.2017 - 12.2018
- Oversaw daily coffee shop operations according to company policies.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Education
Bachelor of Arts - History
University of Michigan - Ann Arbor
Ann Arbor, MI05.2020
Skills
- Financial History Analysis
- Attention to Detail
- Problem Resolution
- Computer Skills
- Data Entry
- Client Relationship Building
- Empathy and patience
- Support inquiry assistance
- Multitasking and Prioritization
- Verbal and Written Communication
Timeline
Client Support Specialist
DM Payroll Services
05.2023 - Current
Senior Mortgage Underwriter
United Wholesale Mortgage
02.2021 - 05.2023
Student Teaching Intern
University Of Michigan
01.2019 - 05.2020
Coffee Shop Manager
University Of Michigan
09.2017 - 12.2018
Bachelor of Arts - History
University of Michigan - Ann Arbor