Enjoy working on project vehicles, combining technical skill and creativity in automotive customization Passionate about target shooting and weight lifting, activities that build focus, discipline, and precision Enthusiastic about barbecuing, experimenting with new techniques and flavors to share with friends and family
Max Sanchez
Lillington,NC
Summary
Results oriented Service Advisor with extensive experience in Chrysler, Dodge, Jeep, and Ram dealership operations. Proven track record of delivering top-tier customer satisfaction, achieving an average CSI score of 9.3 and consistently earning outstanding 5-star Google reviews. Skilled in maximizing service profitability and workflow efficiency, maintaining an average of 3.2 customer pay hours per RO and an effective labor rate exceeding $200 per hour. Strong ability to communicate technical information clearly, build lasting customer relationships, and coordinate seamlessly with technicians and management to ensure timely, high quality service. Committed to upholding CDJR service standards while driving business growth and client loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor & Lane Manager
Auto Park Chrysler Jeep of Cary
Cary
02.2024 - Current
- Achieved consistent recognition as Advisor of the Month through exceptional customer service and relationship management. Fostered a collaborative team atmosphere that improved service delivery. Enhanced client loyalty by prioritizing long-term relationships with clientele.
- Guided customers through service options, ensuring clear understanding of vehicle maintenance needs.
- Collaborated with technicians to ensure accurate diagnosis and timely completion of repairs.
- Trained new advisors on service processes and best practices to maintain high-quality standards.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Parts Advisor
Hendrick Dodge of Cary
Cary
06.2023 - 02.2024
- Managed high-volume tasks effectively while prioritizing critical assignments. Supported customer service initiatives through continuous skill enhancement. Applied knowledge gained from previous roles to improve overall performance.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
Parts Advisor
Crossroads Infiniti of Apex
Apex
03.2022 - 06.2023
- Assisted in parts selection at Ford, gaining proficiency in Reynolds and Reynolds software and parts catalog operation. Supported customer interactions through phone communication and counter service, leveraging previous experience in customer-facing roles. Expanded automotive knowledge and facilitated communication across dealership departments over eight months as a parts advisor.
- Assisted customers in identifying and sourcing automotive parts to meet specific vehicle needs.
- Managed parts inventory, ensuring accurate stock levels and timely replenishment.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy rates.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
Parts Picker
Crossroads Ford of Apex
Apex
01.2022 - 03.2022
- At the end of 2021 I began working at Crossroads Ford of Apex in hopes to move up to a parts advisor position within crossroads. Being a parts picker, I became very familiar with memorizing part numbers as well as the shipping and receiving process. With the understanding of part number, alpha numeric organization of parts and fulfilling/ shipping orders I rolled into a parts advisor position smoothly.
- Streamlined parts picking process to enhance workflow efficiency.
- Managed inventory levels, ensuring timely restocking of essential parts.
- Conducted regular audits of inventory to maintain accuracy and reduce discrepancies.
HVAC
Air Duct Guys LLC
Raleigh
05.2020 - 12.2021
- Achieved successful sales outcomes through effective pressure management. Leveraged personal branding strategies to secure client agreements. Maintained high standards of professionalism and work ethic during prolonged work periods.
- Performed routine HVAC maintenance for optimal indoor air quality and temperature control.
Maintenance
Duke
Durham
06.2019 - 04.2020
- Operated heavy machinery to maintain Duke Golf Course facilities. Adapted to early morning shifts starting at 5:00 AM. Developed skills in equipment handling and maintenance procedures.
- Performed preventive maintenance on equipment during scheduled downtime.
- Performed scheduled and planned installation and maintenance duties.
Education
High School Diploma -
East Chapel Hill High School
Chapel Hill06-2019
Skills
- Time management
- Ability to work under pressure
- Adaptability
- Leadership
Accomplishments
Advisor of the Year – Stellantis Corporation: Honored for outstanding sales efficiency, revenue growth, and superior customer service within the Chrysler, Dodge, Jeep, Ram brand network. Achieved top performance metrics including exceptional upsell effectiveness, strong customer-pay sales, and industry-leading CSI results. Recognized by Stellantis for consistently exceeding fixed operations goals while maintaining a reputation for transparency, trust, and exceptional customer experience.
Certification
Certified Stellantis Service Advisor – 2 Years
Completed and maintained all required Chrysler, Dodge, Jeep, Ram (CDJR) training courses and continuing education through Stellantis Academy. Up to date on manufacturer standards, service processes, and product knowledge to ensure accurate diagnostics, transparent communication, and exceptional customer service.
Interests
Timeline
Service Advisor & Lane Manager
Auto Park Chrysler Jeep of Cary
02.2024 - Current
Parts Advisor
Hendrick Dodge of Cary
06.2023 - 02.2024
Parts Advisor
Crossroads Infiniti of Apex
03.2022 - 06.2023
Parts Picker
Crossroads Ford of Apex
01.2022 - 03.2022
HVAC
Air Duct Guys LLC
05.2020 - 12.2021
Maintenance
Duke
06.2019 - 04.2020
High School Diploma -
East Chapel Hill High School