Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Nicholas Dargie

Biddeford

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

12
12
years of professional experience

Work History

Service Advisor - Lane Manager

Rowe Ford-Lincoln
Westbrook
05.2024 - Current
  • Updated databases with new and modified customer data.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Upsold additional maintenance or services when appropriate.
  • Resolved customer complaints in efficient and courteous manner.

Service Manager

Mercedes-Benz of Scarborough
Scarborough
05.2018 - 04.2024
  • Managed team of technicians, advisors and support staff to ensure high-quality service delivery and customer satisfaction.
  • Established and enforced safety policies to ensure safe work environment for all employees.
  • Recruited, hired and trained staff. Retained team members through ongoing interactions.
  • Prepared and managed department budget, optimizing expenses to increase profitability.
  • Reviewed repair orders to ensure accuracy of recordkeeping, adherence of manufacturer requirements, and verification of employees following company-established policies.
  • Maintained facility with building repairs, renovations and property maintenance.

Service Advisor

Rowe Ford-Lincoln
Westbrook
07.2014 - 05.2018

Service Manager

Autowerkes Maine
Freeport
08.2013 - 06.2014

Education

High School Diploma -

Oxford Hills Comprehensive High School
South Paris, ME
06-2004

Skills

  • Customer service
  • Problem solving
  • Complaint resolution
  • Multitasking
  • Interpersonal communication

Affiliations

  • Musician
  • Audiophile
  • Motorsport fanatic (Formula One)

Accomplishments

  • 2022 Mercedes-Benz "Best of the Best" Team Recipient
  • 2014 Ford President's Award Recipient
  • S.M.C.C. Technical School Advisory Board Member (Past)

References

References available upon request.

Timeline

Service Advisor - Lane Manager

Rowe Ford-Lincoln
05.2024 - Current

Service Manager

Mercedes-Benz of Scarborough
05.2018 - 04.2024

Service Advisor

Rowe Ford-Lincoln
07.2014 - 05.2018

Service Manager

Autowerkes Maine
08.2013 - 06.2014

High School Diploma -

Oxford Hills Comprehensive High School

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Nicholas Dargie