Lonnie renfro
Summary
Dedicated service advisor with over 40 years of experience in customer retention and complaint resolution. Proven ability to lead teams, mentor junior staff, and enhance service quality. Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution. Dedicated service advisor with a strong focus on customer retention and complaint resolution. Expertise in technical support and team collaboration, ensuring high standards in vehicle maintenance and customer satisfaction.
Overview
41
41
years of professional experience
Work History
service advisor Lane Manager
Fred Anderson Toyota
Raleigh, North Carolina
08.2016 - 05.2026
- Assisted customers in understanding service options and vehicle maintenance needs.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Mentored junior team members and managed employee relationships.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Service Advisor
Sir Walter Chevrolet
Raleigh, North Carolina
08.2015 - 08.2016
- Explained vehicle issues and recommended appropriate service solutions.
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated with technicians to ensure timely completion of repairs.
service advior
Fred Anderson Toyota
Raleigh, North Carolina
07.2013 - 08.2015
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance and repair services to customers clearly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Johnson Lexus of Raleigh
Raleigh, North Carolina
12.2004 - 06.2013
- Master certified through Elite of Lexus
- Handled all aspects of customer service write up and customer satisfaction.
Service Advisor
Durham Olds Cadliac
Durham, NC
09.2000 - 12.2004
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle issues and recommended appropriate service solutions.
- Coordinated with technicians to ensure timely completion of repairs.
Service Advisor
Colonial Chevrolet
Norfolk, VA
10.1985 - 08.2000
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle issues and recommended appropriate service solutions.
- Explained the features and benefits of products or services offered by the dealership to customers.
Education
Mcm Managers Associates I And II
Kansas City, KSSkills
- Customer retention
- Complaint resolution
- Technical support
- Staff training
- Performance goals
- Team collaboration
- Mechanical aptitude
- Excellent communication
- Team player mentality
Accomplishments
- GM only the best advisor 3 times
- Toyota pro advisor
Timeline
service advisor Lane Manager
Fred Anderson Toyota
08.2016 - 05.2026
Service Advisor
Sir Walter Chevrolet
08.2015 - 08.2016
service advior
Fred Anderson Toyota
07.2013 - 08.2015
Service Advisor
Johnson Lexus of Raleigh
12.2004 - 06.2013
Service Advisor
Durham Olds Cadliac
09.2000 - 12.2004
Service Advisor
Colonial Chevrolet
10.1985 - 08.2000
Mcm Managers Associates I And II