Max Silva
Santa Fe
Summary
Strong customer service focus with proven ability to handle inquiries and resolve issues effectively. Excellent phone communication skills, ensuring clear and professional interactions. Proficient in Microsoft applications, enhancing productivity and efficiency in tasks.
Overview
2026
2026
years of professional experience
Work History
Tour Guide
Allan Houser Sculpture Garden
2023 - Current
- Conducted engaging tours, enhancing visitor understanding of Allan Houser's artistic vision and cultural significance.
- Developed educational materials to enrich guest experiences, showcasing sculpture details and historical context.
- Collaborated with staff to coordinate events, ensuring seamless integration of tours and special programming.
- Mentored new guides in best practices for tour delivery and customer engagement techniques.
Host/cashier/carry out
La Choza
09.2018 - 02.2023
- Job duties included greeting and seating guest. Taking and packaging orders. Handling cash and credit cards.
- Supervisor: Alfonso Romero
- Tel:505-982-0090
Host
Harry’s Roadhouse
05.2018 - 09.2018
- Job duties include sitting customers of the establishment, handling cash, helping out getting drinks or whatever is needed, helping anticipate customer needs.
- Supervisor: Kathleen Obrien
- Tel:505-989-4629
busser/room server
Courtyard Marriott
07.2009 - 07.2011
- Job duties included handling cash, getting bread and water for guest of hotel/restaurant. Take and deliver room service orders, posting room service orders to room, as well as cleaning and re-setting tables for next guest or breakfast time.
- Supervisor: Brad Masterson
- Tel: 505-473-2800
Education
High School Diploma -
Capital High School
Santa Fe, NM05.2009
Skills
- Financial transactions
- Exceptional customer support
- Fluent in English and Spanish
- Detail-oriented approach
- Ability to thrive under pressure
- Proficient in Aloha and Micros POS systems
Languages
Spanish
Native or Bilingual
Timeline
Host/cashier/carry out
La Choza
09.2018 - 02.2023
Host
Harry’s Roadhouse
05.2018 - 09.2018
busser/room server
Courtyard Marriott
07.2009 - 07.2011
Tour Guide
Allan Houser Sculpture Garden
2023 - Current
High School Diploma -
Capital High School