Max Slotnick
Tigard,OR
Summary
Experienced inside sales and customer service professional with a strong background in order processing, technical quoting, and account support. Skilled in QAD, C4C, and cross-functional coordination with sales and operations teams. Focused on resolving customer needs, improving response time, and supporting smooth daily operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
John Crane
Portland, OR
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed John Crane customer inquiries by phone and email
- Processed orders and updated records in QAD and C4C systems
- Coordinated order status with sales and operations teams
- Prepared technical quotes and confirmed product availability with customers
Repair Technician
John Crane
Portland, OR
04.2022 - 07.2023
- Inspected John Crane mechanical seals and rotating equipment to identify wear and damage, ensuring reliability and performance.
- Replaced worn seal faces, damaged hardware, and sealing components during equipment repairs.
- Disassembled repair components using hand tools and precision measuring instruments.
- Assembled repaired units using company work instructions and tolerance specifications.
- Tested repaired equipment for leaks, alignment, and smooth operation to confirm successful repairs and optimal functionality.
- Read and understood diagrams and schematics to accurately perform repairs.
- Cleaned mechanical parts using designated safety protocols. following John Crane safety and contamination control procedures.
Inside Sales Representative
Scientific Cutting Tools
Simi Valley, California
08.2017 - 03.2022
- Managed inbound sales calls for precision cutting tools customers.
- Consulted with customers to aid selection and purchase of products that met specific operation needs.
- Prepared quotes using pricing sheets and product catalogs.
- Resolved customer questions about specifications, lead times, and substitutions.
- Supported repeat business through timely outreach and product recommendations.
- Maintained detailed records of customer interactions, orders and account status updates.
- Coordinated with manufacturing and shipping teams on order status.
- Tracked inventory availability for standard and special tools.
Education
High School Diploma -
Santa Susana High School
Simi Valley, CA06-2013
Skills
- QAD system navigation
- C4C data entry
- Order processing
- Technical quoting
- Sales coordination
- Customer Relationships
- Time Management
- Clear communication
References
Danno Shawe, Operations Manager Robert Mendes, Repair Group Lead
- John Crane Portland - John Crane Portland
- (503)-853-6397 - (503)-603-3318
- dshawe@johncrane.com - rmmendes@johncrane.com
Timeline
Customer Service Representative
John Crane
07.2023 - Current
Repair Technician
John Crane
04.2022 - 07.2023
Inside Sales Representative
Scientific Cutting Tools
08.2017 - 03.2022
High School Diploma -
Santa Susana High School